CQC report explained · a nursing home
What the CQC found at Muscliff Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2022
Muscliff Nursing Home was inspected but not rated; inspectors were assured about infection control, visiting arrangements and measures to manage COVID-19 staffing pressures.
This was an announced, targeted inspection on 8 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care.
Inspectors were assured that the home was managing infection risks. They found clean areas, good supplies of protective equipment, suitable testing and vaccination arrangements, and visiting arrangements in line with government guidance.
The home had increased staffing during the pandemic and had not used agency staff. Families said communication was very good. The service was inspected but not rated, so this report does not give a full quality rating.
Infection control
The home was clean and had regular checks to maintain cleaning standards. Staff had infection control training and protective equipment was available and used correctly.
“All areas of the home were clean and robust audits ensured that cleaning standards were maintained.” from the report
Family communication
Families were kept informed through weekly emails or letters and said communication was very good.
“Families told us communication was very good and they felt kept up to date with a weekly email or letter.” from the report
Staffing continuity
Staffing levels were increased during the pandemic. The home did not use agency staff, so people received care from a consistent workforce who knew them.
“This meant that care agency staff had not been used and people were receiving care from a consistent work force that knew them well.” from the report
Visiting arrangements
The home was open to visitors, with daily lateral flow testing for visitors and arrangements designed to support safe visits.
“At the time of our visit the home was open to all visitors.” from the report
Inspectors raised no specific concerns in this report.
- 01Are visitors still asked to complete and show a negative lateral flow test taken on the day of their visit?
- 02What staffing levels are in place now, and is agency staff being used?
- 03How are staff and residents currently supported with vaccination and testing?
- 04How often are infection control skills, including handwashing and use of protective equipment, checked?
- 05What visiting arrangements are currently available, including any social distancing or testing requirements?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it was not a full service inspection and the service was not rated. This explanation was written from the published report of 1 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Muscliff Nursing Home was rated Outstanding; inspectors found safe, kind and highly personalised care, with one minor food-service point to review.
This was an unannounced, comprehensive inspection on 21 November 2018. Inspectors spoke with most of the 35 people living at the home, visitors, relatives, staff and a visiting health professional. They also checked care records, medicines, staff files, training, maintenance and quality checks.
The home was rated Good for Safe, Effective and Caring. It was rated Outstanding for Responsive and Well-led. Inspectors found enough trained staff, safe medicines systems, clean premises, kind care and good support with food, health needs and people's choices.
Inspectors found especially strong personalised care, activities and management. The home had improved from an overall Good rating at the previous inspection in March 2016. One minor point was raised about whether serving the starter and main meal together in bedrooms could leave the main meal cold.
Personalised care
Staff knew people well and used their life histories, interests and preferences to shape daily care and support.
“People received outstanding personalised care and support in the ways they preferred.” from the report
Meaningful activities
Activities were linked to people's interests and included individual support, group events, visits from children and trips into the community.
“The personalised activities provided had a very positive impact on people's quality of life and wellbeing.” from the report
Kind and respectful staff
Inspectors saw warm relationships between staff and people. Staff noticed when people needed help and supported their dignity and choices.
“People were supported with kindness and compassion by staff who knew them and understood the care they needed.” from the report
Open management
People, relatives, staff and professionals described the management as approachable. The home used feedback, audits and incidents to improve care.
“There was a culture of continuous development and learning from experiences.” from the report
Safe staffing and medicines
Staffing was based on people's assessed needs, and inspectors found medicines were stored, administered and checked safely.
“There were enough appropriately qualified staff available on each shift to ensure people were cared and supported safely.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure meals served in bedrooms remain at a suitable temperature?
- 02How do you provide meaningful one-to-one activities for people who spend much of their time in their bedrooms?
- 03How are people's life histories, communication needs and daily choices kept up to date in their care plans?
- 04How do you check that staffing levels continue to match each person's assessed needs?
- 05How are people's last wishes and end-of-life preferences recorded and followed?
This was an unannounced comprehensive inspection covering all five CQC questions and the premises as well as the care provided. This explanation was written from the published report of 27 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Muscliff Nursing Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Outstandingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.