CQC report explained · a residential care home
What the CQC found at 26 Huntly Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found appropriate risk assessments, enough staff, safe premises and suitable recruitment checks. Medicines were stored and administered safely, and medication records had no gaps.
- Effective?
- Good
- Staff received training, supervision and appraisals. People were supported with consent, dietary needs, health appointments and care that reflected their current needs.
- Caring?
- Good
- Staff were observed treating people with dignity and respect. People had choices about their daily routines, clothing, activities and visitors, and staff used Makaton where needed.
- Responsive?
- Good
- Care records included people's preferences, health information, hobbies and communication needs. People were supported with activities, family visits and regular reviews of their care.
- Well-led?
- Good
- The manager was visible and encouraged open communication. Regular audits, staff meetings and checks were in place, although questionnaires available for feedback had not been returned.
What inspectors found, September 2018
Rated Good; inspectors found safe, kind and personalised care, with only limited formal feedback from families and residents.
This was an announced inspection on 13 August 2018. Inspectors spoke with the manager, a care worker, a person living at the home and a relative by telephone. They reviewed care records, staff recruitment files, medicines records, policies and other documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practices, suitable staff checks, regular training and appropriate risk assessments.
People were treated with kindness and respect. Staff supported individual choices, communication needs, health appointments, activities and family contact. Care records were detailed and regularly updated.
The overall Good rating continued from the previous inspection in January 2016. This report was written in a shorter format because the rating had not changed.
Safe staffing
Inspectors found enough staff to meet people's needs, including one-to-one support. Extra staff were used when needed, such as for community activities.
“There were sufficient numbers of staff to meet the needs of the people living at the home.” from the report
Safe medicines
Medicines were securely stored and given by staff whose skills had been checked. The medicines administration records reviewed were complete.
“Medication administration recording charts (MARs) were completed with no gaps.” from the report
Kind and respectful care
Staff had warm interactions with people and supported privacy, dignity and everyday choices. They knew people's preferences and communication methods.
“We observed positive and warm interactions between staff and people using the service.” from the report
Personalised support
Care records covered people's routines, preferences, health needs and interests. People were supported to enjoy activities, music, swimming and family visits.
“People had a choice of what activities they could participate in.” from the report
Strong oversight
The manager was present in the home and used audits, meetings and communication records to monitor care and identify improvements.
“The manager had a visible presence in the home and encouraged an open and transparent culture.” from the report
Limited returned feedback
minorQuestionnaires were available to gather people's views, but nobody had returned them at the time of inspection. Ask how the home checks that quieter or less verbal people and their families can give feedback.
“although the manager told us that no-one returned them.” from the report
- 01How do you gather feedback from people and relatives when questionnaires are not returned?
- 02How will you support my relative's specific communication needs, including any use of Makaton?
- 03How are medicines checked and recorded for my relative?
- 04How will you support my relative's preferred activities, routines and contact with family?
- 05What bedroom redecoration or other improvements have been completed since inspectors identified them for further development?
This was an announced inspection covering all five CQC questions; the report says the previous overall Good rating from January 2016 continued. This explanation was written from the published report of 7 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 26 Huntly Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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91 live-in carers within about an hour of Liverpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 83 can care for a couple. 10 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“All in all Kama b cared for the owner really well, every aspect of her care was of the highest standard.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.