CQC report explained · a residential care home
What the CQC found at Mowbray House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Mowbray House was inspected but not rated; inspectors were assured about infection control and visiting arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 18 January 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care. They gave the home 24 hours' notice.
Inspectors were assured that the home was managing visitors, testing, personal protective equipment, cleaning, social distancing and infection risks. People and their relatives were supported to keep in contact.
The overall service and Safe question were marked 'Inspected but not rated'. This means the inspection checked specific COVID-19 safety arrangements, rather than giving a full quality rating for the home.
COVID-19 procedures
The home had procedures for managing COVID-19 risks, including positive diagnoses and infection outbreaks.
“The home had policies and procedures to manage any risks associated with the COVID-19 pandemic.” from the report
Contact with relatives
People living in the home and their relatives were supported to maintain contact during the pandemic.
“People living in the home and their relatives were supported to maintain contact.” from the report
Visitor screening
Visitors and professionals were screened before entering, including checks of vaccination evidence and lateral flow test results.
“All visitors, including professionals were subject to a range of screening procedures, including showing evidence of vaccination and a negative lateral flow test before entry into the home was allowed.” from the report
Cleaning and protective equipment
Inspectors found supplies of protective equipment, hand sanitiser, staff training and daily cleaning schedules.
“Daily cleaning schedules were implemented, and all staff were involved in undertaking touch point cleaning.” from the report
Policy review
minorStaff knew the correct infection control guidance, but the infection prevention and control policy was due to be reviewed after the inspection. Inspectors made suggestions about how the policy should be reviewed.
“Staff were aware of correct guidance to keep residents safe but the policy was due to be reviewed following the inspection.” from the report
- 01Has the infection prevention and control policy now been reviewed and updated?
- 02How are COVID-19-related staffing pressures currently affecting staffing and care?
- 03What screening, vaccination and testing checks must visitors and professionals complete before entering?
- 04How are visits arranged now, and how are people supported to keep in contact with relatives?
- 05How often are touch points cleaned, and how are staff trained to use protective equipment?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not assess the other four key questions or give a full service rating. This explanation was written from the published report of 4 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
Mowbray House was rated Good; inspectors found safe, kind and personalised care, with two staff vacancies being covered.
This was an unannounced inspection on 2 November 2017. The inspector reviewed care records, staff files, medicines and management records, observed care and spoke with people, staff, family members and other professionals. Family members were also contacted by telephone on 7 November 2017.
The home supported five people with learning disabilities. Inspectors found suitable staffing, safe medicines arrangements, effective risk checks and a clean environment. Staff were trained and supported, and people received help with food, healthcare, communication and decision-making.
Inspectors found kind and respectful care. Records reflected people's individual needs, choices and routines. People were supported to be independent, take part in activities and use their local community. The home had a complaints process and regular checks on quality.
The overall rating was Good, and all five areas were rated Good: safe, effective, caring, responsive and well-led. The service was still rated Good, as it had been at the previous inspection in September 2015.
Safe staffing
Inspectors found enough staff to meet people's needs. Recruitment checks were also completed, and no agency staff were being used.
“There were sufficient numbers of staff on duty to keep people safe.” from the report
Kind and respectful care
Staff understood people's individual needs and supported privacy, dignity and independence in everyday care.
“We saw staff speaking with people in a polite and respectful manner and staff interacted with people at every opportunity, demonstrating patience and kindness.” from the report
Personalised support
Care plans included people's preferences, routines, communication needs and goals. People and families were involved in creating the records.
“People's care records were person centred and we saw people who used the service and their family members had been involved in compiling the records.” from the report
Activities and community life
People took part in activities matched to their interests, including holidays, music, exercise, education and local community events.
“People who used the service were actively involved in the local community.” from the report
Quality checks
The provider used audits, meetings, surveys and spot checks to monitor the home and respond to issues.
“This demonstrated that the provider gathered information about the quality of their service from a variety of sources and acted to address shortfalls where they were identified.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff vacancies are there now, and how are shifts covered?
- 02Will my relative usually be supported by familiar staff?
- 03What activities and community opportunities are available now, and how are they matched to each person's interests?
- 04How are families involved in reviewing care plans and making decisions?
- 05What changes have been made since the 2017 inspection, including the planned kitchen, dining area and flooring work?
This was an unannounced comprehensive inspection covering all five rating areas, with a further telephone contact with family members on 7 November 2017. This explanation was written from the published report of 19 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mowbray House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 23 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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47 live-in carers within about an hour of County Durham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.