CQC report explained · a residential care home
What the CQC found at Mountview
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, January 2018
Rated Good; inspectors found safe, caring and well-managed support, with all five areas remaining Good.
This was an unannounced comprehensive inspection on 12 December 2017. The inspectors reviewed care records, medicines records, staff files and management records. They spoke with people living at the home, staff, healthcare professionals and a relative, and observed care.
The home supported seven people. Inspectors found enough staff, safe recruitment, suitable risk plans and safe medicines management. The building was clean and well maintained. People received food, healthcare and support suited to their needs.
Staff were described as kind and respectful. People were supported to make choices, stay as independent as possible, keep relationships and follow activities they enjoyed. The home had systems to gather feedback, respond to complaints and check the quality of its service.
The overall rating was Good. Safe, Effective, Caring, Responsive and Well-led were all rated Good. This was unchanged from the previous inspection on 21 December 2015.
Safe medicines
Medicines were given as prescribed, records were complete and storage was secure. Checks of medicine stocks matched the records.
“Medicines were administered to people appropriately, clear records were maintained and medicines were stored safely.” from the report
Kind and respectful staff
Staff communicated in ways people understood and respected their privacy, dignity and choices.
“Staff understood people's needs and treated them with respect, kindness and dignity.” from the report
Personalised support
Care plans included people's needs, goals, interests and communication requirements. People were encouraged to be independent and take part in activities they enjoyed.
“People received care tailored to meet their requirements and preferences.” from the report
Good quality checks
The home used regular health and safety checks, medicines audits, surveys and meetings to monitor the service and make improvements.
“There were systems in place to monitor and assess the quality of service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure there are enough staff on every shift, including when there are absences?
- 02How are medicines checked now, and when was the most recent medicines audit?
- 03How are people's care plans and risk plans reviewed when their needs change?
- 04How do people and their relatives take part in care decisions and give feedback?
- 05What improvements have been made since the inspection on 12 December 2017?
This was an unannounced comprehensive inspection covering all five areas: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 10 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mountview
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 21 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Bexley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 85 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Usha rapidly became 'one of the family' and is sorely missed.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.