CQC report explained · a nursing home
What the CQC found at Mountbatten Grange
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Medicines, infection control, recruitment checks and risk management were generally handled safely, although some people reported delays with call bells.
- Effective?
- Good
- People received care based on assessments of their needs and choices. Staff were trained, meals and drinks were well provided, and the home worked effectively with health professionals.
- Caring?
- Good
- Staff were generally kind and respectful and involved people in decisions about their care. Inspectors noted one exception involving privacy, which was raised with the manager and addressed immediately.
- Responsive?
- Good
- Care plans reflected people's needs and preferences. The home offered activities, supported communication and recorded people's end of life wishes.
- Well-led?
- Good
- The manager was described as visible, approachable and responsive. Audits and feedback systems were used to improve the service, although monitoring records were occasionally incomplete.
What inspectors found, December 2019
Rated Good; inspectors found kind, safe and well-organised care, but some people experienced delays with call bells.
This was the home’s first inspection. It was unannounced and took place on 25 and 30 October 2019. Inspectors spoke with people, relatives, staff and health and social care professionals. They also checked care records, medicines records, staff files, rotas, training records and management systems.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines arrangements, suitable care plans, good links with health professionals and activities that people enjoyed.
There were some shortfalls. Some people said call bells were not always answered quickly. Inspectors also found that staff sometimes did not complete monitoring records fully. The manager had identified these issues and had introduced checks and other actions to improve them.
Good staff training
Staff had training relevant to people's needs, including moving and handling, wound care, oral hygiene and safeguarding. New staff received a thorough induction.
“People were supported by trained, skilled staff.” from the report
Meals and nutrition
People spoke positively about the food. The home monitored food intake and weight, and provided extra nutrition where needed.
“The service promoted nutritious meals and provided people with enough to drink.” from the report
Kind and respectful care
Inspectors observed warm and respectful interactions. Care plans supported people's independence and involvement in decisions.
“Staff we observed and spoke with demonstrated a caring respectful approach to supporting people.” from the report
Activities and social contact
The home offered varied activities, trips and events. Inspectors saw people taking part and appearing to enjoy themselves.
“We observed activities were well attended and people appeared to be enjoying themselves with lots of chatter and smiles.” from the report
Call bell delays
needs fixingSome people said they sometimes waited a long time for staff to respond, including at weekends. The manager had introduced extra monitoring and management presence to improve response times.
“If I need something generally they arrive after five or ten minutes but sometimes it is longer, up to forty minutes” from the report
Incomplete monitoring records
needs fixingInspectors found that staff occasionally did not complete monitoring records fully. The provider had added checks and guidance, and records had improved.
“We found that occasionally staff did not complete or fully complete people's monitoring records” from the report
Some variation in personal warmth
minorMost feedback about care was positive, but one person said the level of personal warmth varied between staff. This is worth discussing if emotional support is important to your relative.
“The care is alright but sometimes it lacks TLC- some of them are better than others” from the report
- 01How quickly are call bells answered now, including at weekends, and can you show us the recent monitoring results?
- 02What checks make sure all monitoring records are completed fully and accurately?
- 03How do you make sure people receive consistent warmth, kindness and personal attention from all staff?
- 04How are my relative's care choices, communication needs and end of life wishes recorded and reviewed?
- 05How do residents and relatives influence changes to meals, activities and the way the home is run?
This was the first planned, unannounced inspection and covered all five CQC questions, including the care provided and the premises. This explanation was written from the published report of 18 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mountbatten Grange
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018
Registered with the Care Quality Commission on 22 November 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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83 live-in carers within about an hour of Windsor and Maidenhead
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.