What the CQC found at Mount Pleasant Residential Home

People were protected from abuse. Staff had training and knew how to report concerns.

“People were protected from abuse by staff who had received training and had access to appropriate policies and guidance.” from the report

The recruitment checks reviewed by inspectors were appropriate and aimed to ensure suitable staff were employed.

“Recruitment processes were safe. Appropriate pre-employment checks were carried out to ensure that only suitable people were employed.” from the report

People received their regular medicines from trained staff, although inspectors found problems with some medicines records and risk assessments.

“People received their regular medication from appropriately trained staff.” from the report

The home worked with healthcare professionals, and professionals said staff followed their recommendations.

“Healthcare professionals told us that their recommendations to staff about how to support a person were followed.” from the report

Inspectors found the management team approachable and responsive when concerns were raised. Some relatives also spoke positively about their relationships with the home.

“The registered manager and nominated individual were approachable and responsive to feedback throughout the inspection.” from the report

Records and risk assessments for as-required medicines and prescribed creams were incomplete. Body maps were not consistently signed, dated or reviewed.

“Risks relating to safe storage and administration of medicines were not fully assessed and managed.” from the report

Some areas, bathrooms and equipment were unclean. Used and unused protective equipment was not always handled or stored safely.

“Systems were either not in place or robust enough to demonstrate that risks associated with infection control and the environment were safely managed.” from the report

Cleaning chemicals were accessible, and doors to the laundry room and outside were left unlocked. Inspectors also found an unsafe radiator and missing testing records.

“Harmful products such as bleach were not stored safely and were left in communal areas.” from the report

Care plans and risk assessments varied in quality and were not always reviewed. Some records did not show clearly whether people had received the care they needed.

“Records in relation to people's care did not always contain adequate information and were not always completed properly.” from the report

The provider's audits and action plan had not found or fixed repeated problems. The home had been rated no higher than Requires Improvement at eight consecutive inspections.

“There had not been sufficient and sustained improvements in the oversight of the safety and quality of the service being provided for people.” from the report