CQC report explained · a nursing home
What the CQC found at Mount Pleasant Nursing Home Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitor checks, use of PPE, testing, hygiene and safe admissions.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed in this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors found good COVID-19 infection control arrangements at Mount Pleasant Nursing Home Limited.
This was a targeted inspection on 15 April 2021. It looked at infection prevention and control during the COVID-19 pandemic. The visit was announced.
The home was supporting 39 people and could support up to 50. Inspectors found that visitors were monitored, the premises were clean, staff had suitable protective equipment and people were tested regularly.
Inspectors were assured that the home had suitable arrangements for preventing and managing infection. The home was inspected but not rated, so this report does not give a usual overall quality rating.
Clean premises and PPE
Inspectors found the premises clean and said staff had suitable protective equipment available.
“The premises were clean and hygienic. All staff had access to suitable personal protective equipment (known as PPE) such as disposable gloves, aprons and face masks, to ensure everyone's safety.” from the report
Testing and safe admissions
People moving into the home were admitted safely, and people living there and staff had regular COVID-19 testing.
“People who came to live at the home were admitted safely. Service users and staff were subject to regular Covid-19 testing.” from the report
Up-to-date infection policies
The home's infection control policies were current and were routinely followed.
“Infection control policies were up to date and were routinely followed.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently monitored before they enter the home?
- 02How often are people living here and staff tested for COVID-19 now?
- 03How do you make sure staff use PPE effectively and safely?
- 04How are infection control policies checked and kept up to date?
- 05What were the home's most recent ratings for effective, caring, responsive and well-led care?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; it did not assess the other key questions. This explanation was written from the published report of 22 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Mount Pleasant Nursing Home Limited was rated Good; inspectors found safe, kind and well-organised care, with mixed feedback about food and agency staff used during high absence.
This was a comprehensive inspection. It took place on 1 and 2 August 2018, was unannounced on the first day and announced on the second. Inspectors spoke with people living in the home, relatives, staff and healthcare professionals. They also reviewed care plans, medicines records, staff files, complaints and other records.
The home supported 38 people in the main building and 10 people in a new dementia annexe. Inspectors found safe recruitment, suitable staff training, accurate medicines records and clear risk assessments. People said they felt safe and were treated kindly and respectfully.
People had choices about their care, food, activities and daily routines. Inspectors found good links with healthcare professionals, appropriate support with eating and drinking, and activities that included outings and community visits. They also found effective audits and action plans for improvements.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. It remained Good after the previous inspection and met all the requirements of the fundamental standards.
Kind and respectful care
People and relatives described staff as kind, attentive and respectful. Inspectors observed positive interactions and saw staff protecting people's privacy.
“People and their relatives spoke positively about the staff and management team.” from the report
Safe medicines management
Medicines were ordered, stored, given and disposed of safely. Records were accurate, including records for controlled drugs and medicines given when needed.
“Medicines were ordered, stored, administered and returned or disposed of in accordance with best practice guidelines.” from the report
Activities and community links
People could choose from activities such as outings, painting, music, church services and time in the garden. The home also worked with local community organisations.
“People living at the home had opportunities to engage in activities of their choice” from the report
Management oversight
The home used audits covering areas such as medicines, care plans, accidents and the environment. Inspectors found that identified actions were promptly addressed.
“Quality assurance systems were in place to assess and monitor all areas of the service.” from the report
Staff absence and agency use
needs fixingThe home was using agency staff because of a high level of staff absence. It said it maintained continuity by using the same agency staff regularly, but families may want to ask how this affects familiar care.
“Due to a high level of staff absence the registered provider was using agency staff although they were able to demonstrate continuity by using the same staff regularly.” from the report
Mixed views about food
minorSome people liked the food, but one person said it was not as good as previously. The home was using agency chefs while waiting for a new chef to start.
“The food is not as good as it was; it used to be quite good.” from the report
Call alarm response
minorPeople generally said call alarms were answered quickly, but a relative said the response depended on how busy staff were.
“When I'm visiting I find the call alarm is answered quite quickly but depends on how busy the staff are.” from the report
- 01How many agency staff are currently working in the home, and how do you make sure people receive consistent care when regular staff are absent?
- 02What has changed about the food since the inspection, and how do you respond to people's views about meals?
- 03How quickly are call alarms usually answered, especially at busy times?
- 04How are people's individual nutrition, swallowing and high-calorie diet needs recorded and checked?
- 05How are residents' ideas from meetings used to plan activities and improvements?
This was a comprehensive inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 23 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mount Pleasant Nursing Home Limited
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Mount Pleasant Nursing Home Limited →
- August 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Mount Pleasant Nursing Home Limited →
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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84 live-in carers within about an hour of Cheshire West and Chester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.