CQC report explained · a residential care home
What the CQC found at Mount Park
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control during a COVID-19 outbreak, but noted staffing pressures.
This was a targeted inspection on 19 January 2022. Inspectors checked infection prevention and control during a COVID-19 outbreak and asked about staffing pressures. The visit was announced 24 hours in advance.
Inspectors found that staff understood current infection control guidance. The home had measures to reduce infection, worked with the local public health team, and had regular testing, vaccination support, audits and updated policies.
People were supported to have visitors in line with government guidance. Inspectors were also assured that the home used protective equipment safely, managed admissions and outbreaks, and kept the environment clean and hygienic.
The service was inspected but not rated. This report does not give an overall quality rating, and it does not assess all aspects of care.
Infection control knowledge
Staff understood current infection prevention and control guidance, including guidance about COVID-19.
“Staff were knowledgeable and up to date with current guidance regarding infection prevention and control and the COVID-19 virus.” from the report
Outbreak management
The home was managing a COVID-19 outbreak and had taken steps to reduce the risk of infection. It had worked with the local public health team.
“The service was experiencing an outbreak of the COVID-19 virus at the time of our inspection, but they had implemented measures to reduce the risk of spread of infection and keep people and staff safe.” from the report
Maintaining visitors
People were supported to keep relationships with visitors in line with government guidance.
“Staff facilitated people to have visitors in line with government guidance and supported people to maintain those relationships.” from the report
Testing and vaccination
People and staff were supported with regular testing and participation in the COVID-19 vaccination programme.
“People and staff were supported to reduce the risk of infection through regular testing and participation in the COVID-19 vaccination programme.” from the report
Clean environment and updated policies
Inspectors found regular infection control audits, a clean environment and policies that were reviewed and updated.
“There were regular infection prevention and control audits undertaken and a clean and hygienic environment was provided.” from the report
Staffing pressures
needs fixingThe home was dealing with staff sickness linked to COVID-19 and recruitment difficulties. The provider said it had plans to reduce the risks and maintain safe, person-centred care.
“There were current pressures on the staffing team due to COVID-19 related staff sickness and recruitment difficulties, however the provider had plans in place to mitigate the risks to people and ensure they received safe, person-centred care.” from the report
- 01What staffing pressures are there now, and how are you making sure people receive safe, person-centred care?
- 02How would you manage a new COVID-19 outbreak, and when would you involve the local public health team?
- 03How are visits arranged now, and how do you support people to maintain relationships?
- 04How often are infection prevention and control audits carried out, and what happens when they identify a problem?
- 05How do you keep infection prevention and control policies up to date?
This was a targeted inspection of infection prevention and control and staffing pressures during a COVID-19 outbreak; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 5 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Mount Park was rated Good overall; inspectors found safe, kind and personalised care, with some communication and staff appraisal improvements still needed.
This was the first inspection since the home registered in April 2018. One inspector visited on 14 March 2019, observed care, spoke with relatives and staff, and checked care records, staff files, complaints, accidents and quality checks.
The home was supporting two people with learning disabilities and autism. Inspectors found enough suitable staff, safe medicines practices, personalised risk assessments and good support with health, food and daily activities.
Staff knew people well and supported their dignity, choices, independence and communication. Care plans were detailed and reviewed, and people were supported to take part in activities, use local services and maintain important relationships.
The overall rating and all five areas were Good. This means inspectors found the legal requirements were met and that care was consistently safe, effective, caring, responsive and well-led at the time of the inspection.
Personalised risk support
Risk assessments reflected people's choices, strengths and needs. Staff knew how to reduce risks while using the least restrictive approach possible.
“Risk assessments were highly personalised and took people's preferences, choices, strengths and needs into account.” from the report
Kind and respectful staff
Staff had strong relationships with people and understood how to communicate with them. Inspectors saw support that promoted dignity, privacy and emotional wellbeing.
“We observed staff and the registered manager interacting with people. It was apparent they knew people well and had developed a strong rapport with them.” from the report
Choice and independence
People were supported to make choices, take part in household tasks and do activities that interested them. They did not have to follow activities simply because they suited staff.
“This promoted people's dignity and independence as they were supported to have a sense of ownership of their home and household tasks.” from the report
Good partnership working
The home worked with families, colleges and health professionals to provide consistent support. Health action plans and hospital passports contained detailed information for other services.
“Each person had a "hospital passport," a portable document that could go with them in case of hospital admission.” from the report
Positive quality monitoring
Managers used audits, meetings and feedback to monitor care and plan improvements. The provider had a business plan for further development.
“There were systems to assess the quality of the service and promote continuous improvement.” from the report
Family involvement
minorOne relative said they were not always involved in or informed about their family member's care. The manager was aware and said they were working with the relative to improve this.
“One relative told us they did not always feel they were involved in or informed about their family member's care.” from the report
Annual staff appraisals
minorAnnual appraisals had not yet happened when inspectors visited. The home had been operating for less than a year, and staff did receive regular group and individual supervision.
“The provider had a policy for providing annual appraisals but at the time of our inspection these had not yet taken place as the service had been operating for less than a year.” from the report
- 01How will you keep our family member and us informed about care changes and decisions?
- 02Have annual appraisals now been completed for staff, and how do you identify any further training needs?
- 03How are risk assessments reviewed when a person's behaviour, health or preferences change?
- 04How will you support our relative to choose activities and build independence in daily tasks?
- 05How do you make sure medicines, health appointments and professional recommendations are recorded and followed?
This was a planned first inspection covering all five CQC areas, the care provided and the home environment. This explanation was written from the published report of 25 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mount Park
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018
Registered with the Care Quality Commission on 4 April 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Sutton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 81 can care for a couple. 11 years' experience on average.
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