What the CQC found at Mount Olivet Nursing Home

People and relatives said staff were kind and caring. Inspectors observed respectful interactions and staff protecting people's privacy.

“Throughout the inspection we observed staff knocked on people's doors and waited for their answer before entering people's rooms.” from the report

People were involved in decisions about their care, including what to do, where to sit and what to eat and drink.

“People were supported to make decisions about their care.” from the report

Staff had safeguarding training and understood how to report abuse. Recruitment checks were completed to help ensure suitable staff were employed.

“Recruitment processes ensured that, as far as possible, only suitable staff were employed to look after people.” from the report

The manager was described as approachable and hands-on. Staff said they felt supported, and inspectors found clear lines of responsibility.

“The registered manager promoted a positive, person-centred culture within the service.” from the report

Repositioning charts were not always completed, including for someone who needed repositioning every two hours. This increased the risk of skin damage.

“This meant the person was put at increased risk of pressure damage to their skin.” from the report

Topical creams were not always recorded as given. Care plans for people using oxygen did not always explain clearly how and when it should be used or adjusted.

“People did not always receive their medicines as prescribed for them.” from the report

Food monitoring records were not always completed, so staff could not be sure one person was eating enough. This created a risk of malnutrition and further weight loss.

“This meant that staff could not be sure that this person was having sufficient to eat which put them at risk of malnutrition and further weight loss.” from the report

Audits and provider visits did not identify several concerns found by inspectors. Four pressure-relieving mattresses were not set according to people's weight.

“Governance systems were not robust or effective enough to monitor and improve the quality and safety of the service provided.” from the report

Inspectors saw enough staff during the visits, but some people and relatives said they sometimes waited for care. The home was asked to review staffing and how staff were deployed.

“Some people told us they sometimes had to wait for care, and they felt the service could do with more staff.” from the report