What the CQC found at Mosaic House

People said staff were kind, listened to them and treated them well. Inspectors saw friendly and respectful interactions.

“People told us staff were kind and treated them well.” from the report

People were involved in creating and reviewing their support plans. Staff knew their needs, preferences and goals.

“Each person had an up to date personalised support plan.” from the report

Staff helped people develop everyday skills such as cooking, managing appointments, handling money and taking medicines.

“People's development, and learning skills such as cooking, making health appointments, managing finances and self-administering medicines was supported by staff.” from the report

People were supported to take part in activities, use community facilities and keep in touch with family and friends.

“Staff supported people to maintain the relationships they wanted with family and friends.” from the report

The report did not show that the fire risk assessment had been completed by someone qualified to provide a robust assessment. The manager said advice had been sought and a competent person had been arranged afterwards.

“However, it was not evident that it had been completed by someone qualified to complete a robust and effective fire risk assessment of the premises.” from the report

Some care staff needed prompting about reporting suspected abuse or discrimination to the local authority if management did not take appropriate action. The manager said the procedure was discussed with all staff after the inspection.

“However, some care staff needed prompting before telling us they would report suspicions of abuse to the host local authority safeguarding team, if appropriate action had not been taken by management.” from the report

Some people's weights were recorded using two different measurements and were sometimes inaccurate. This could have made important changes harder to identify, although the manager said staff corrected the recording method.

“However, we noted that some people's weights were being recorded in two different weight measurements and were sometimes inaccurate.” from the report

At the inspection, there was no formal regular written analysis of incidents, accidents and complaints to look for patterns. The manager said this had started after the inspection.

“At the time of the inspection a formal regular written analysis of incidents, accidents and complaints to identify any patterns and trends and to help prevent similar events being repeated was not in place.” from the report