CQC report explained · a residential care home
What the CQC found at Morris House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe, and inspectors found enough staff on duty. Risks were assessed and managed, medicines were given safely, and recruitment checks were being followed.
- Effective?
- Good
- People had assessed and regularly reviewed needs, individual care plans and suitable staff training. People were supported with meals, healthcare, communication and decisions about their care.
- Caring?
- Good
- Staff knew people well and treated them with kindness, dignity and respect. People were supported to make choices, take part in activities and develop independence.
- Responsive?
- Good
- Support was personalised through named keyworkers and activities matched people's interests and goals. People knew how to complain and the home had a complaints process.
- Well-led?
- Good
- The manager knew people well and had systems to check quality and make improvements. Staff described good communication and a supportive atmosphere.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with a small number of areas still being monitored.
This was an unannounced inspection on 8 January 2019. One inspector spoke with people living in the home, observed staff, spoke with staff and the registered manager, and checked care, medicine, staff and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine arrangements, suitable training, kind support and encouragement for people to make choices and build independence.
The home had been rated Good at the previous inspection, published in March 2016, and remained Good. Inspectors noted that the building had not originally been designed around later best-practice guidance, but people were supported to make choices, be independent and take part in the local community.
People felt safe
People told inspectors they felt safe, and there were enough staff to meet their needs at all times.
“We found that there were enough staff on duty at all times to meet people's needs.” from the report
Safe medicines
People received medicines on time and staff followed the home's procedures. Staff explained medicines to people and extra safeguards were used for medicines given as needed.
“People received their medicines on time and in a safe way.” from the report
Kind and respectful care
Staff treated people with dignity and respect. They knew people's communication preferences and supported people to make decisions about their care.
“We saw that people were supported and treated with dignity and respect; they were involved in making decisions about their support.” from the report
Independence and community life
People were encouraged to cook, do laundry, go out and try new activities. Staff supported people to pursue interests and take part in community activities.
“People were encouraged to become independent.” from the report
Good management
The manager knew people well, listened to staff and used audits and action plans to identify improvements.
“The registered manager had clear established processes in place to review the quality of the service provided to people to continually improve the service.” from the report
Conservatory roof
minorThe conservatory had a leaking roof. Plans were in place to repair or replace it, but a temporary measure was being used during the inspection.
“We were advised that plans were in place to repair or replace the conservatory due to a leaking roof, however a temporary measure was in place to prevent water getting into the home.” from the report
- 01What is the current position on repairing or replacing the conservatory roof?
- 02What temporary measures are being used while the conservatory roof is leaking?
- 03What did the latest annual feedback review show, and what actions have been taken as a result?
- 04How are people's personal goals and preferred communication methods recorded and reviewed?
- 05How do you check that staff remain up to date with essential and refresher training?
This was an unannounced inspection of the overall service, including all five CQC questions, care, premises, medicines, staffing and management records. This explanation was written from the published report of 7 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Morris House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
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Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
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