CQC report explained · a residential care home
What the CQC found at Mornington Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable safeguarding, risk management, recruitment and staffing arrangements. Medicines were administered safely, and infection prevention measures were effective.
- Effective?
- Good
- Care plans were detailed and regularly reviewed. Staff had relevant training and support, and people's nutrition, consent and access to healthcare were managed well.
- Caring?
- Outstanding
- Staff treated people with exceptional kindness and compassion. They knew people's histories and preferences and went to great lengths to support dignity, independence and important relationships.
- Responsive?
- Good
- Care was personalised to people's needs, communication preferences and interests. Activities were based on what people enjoyed, and complaints were handled through a formal procedure.
- Well-led?
- Good
- Inspectors found a positive culture, visible leadership and good teamwork. Regular audits identified shortfalls, which the home said were acted on promptly.
What inspectors found, September 2022
Rated Good overall, with Outstanding care; inspectors found safe, personalised support and strong leadership.
This was the home’s first inspection. Inspectors visited unannounced on 17 and 19 May 2022. They observed care, spoke with people, relatives and staff, and checked care, medicine, recruitment and management records.
The home was rated Good for Safe, Effective, Responsive and Well-led. It was rated Outstanding for Caring. Inspectors found enough staff, safe medicines, clean premises, detailed care plans, good activities and effective links with health services.
The report describes care that was exceptionally kind and personal. Staff knew people well and supported their choices, dignity, relationships and interests. The home was still opening in phases, with the top floor closed and 22 people living there at the time.
Exceptionally kind care
Staff knew people well and supported their personal interests, memories and relationships. Inspectors saw examples of staff going beyond basic care to improve people's wellbeing.
“Staff went above and beyond to provide exceptionally kind care.” from the report
Strong care planning
Care plans contained detailed information about people's lives, needs and preferences. They were reviewed and updated so staff had current guidance.
“Care plans were person-centred, detailed and regularly reviewed and updated when required.” from the report
Clean and safe home
The home had effective cleaning routines and records. Inspectors were assured that infection risks, including Covid-19 risks, were being managed.
“Cleaning routines were well managed and very effective. The premises were extremely clean and there were no malodours.” from the report
Active quality checks
The management team used audits, spot checks and staff meetings to monitor care and learn from incidents. Reported shortfalls were acted on promptly.
“Audits were undertaken on a regular basis to provide assurance about quality and safety.” from the report
Inspectors raised no specific concerns in this report.
- 01How will staffing levels be maintained as the home admits more people during its phased opening?
- 02Which activities and routines would be available for my relative, based on their interests and personal history?
- 03How would my relative's care plan be reviewed and updated if their needs or preferences changed?
- 04How would you support my relative and our family with end of life care, including visits and staying at the home?
- 05How are relatives told about complaints, incidents or improvements identified through audits?
This was an unannounced first inspection covering all five CQC questions, including infection prevention and control; the top floor was closed because the home was opening in phases. This explanation was written from the published report of 14 September 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mornington Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- October 2020
Registered with the Care Quality Commission on 6 October 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.