CQC report explained · a nursing home
What the CQC found at Morden Grange
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. The home had safeguarding arrangements, reviewed risk assessments, safe medicines systems, recruitment checks and enough staff to meet people's needs.
- Effective?
- Good
- Staff had completed essential training, induction and regular supervision. People had access to health services, were involved in meals and were supported in line with the Mental Capacity Act.
- Caring?
- Good
- Staff treated people with kindness, respect, empathy and patience. People were involved in decisions, and their privacy, dignity and personal information were respected.
- Responsive?
- Good
- Care plans were personalised and people were involved in reviews. Staff knew people well, monitored changes in health and offered individual and group activities suited to people's interests.
- Well-led?
- Good
- Inspectors found an open and inclusive culture. The home used audits, meetings, surveys and action plans to monitor and improve the service.
What inspectors found, April 2018
Rated Good; inspectors found safe, kind and personalised care with effective management.
This was a comprehensive, announced inspection on 7 March 2018. One inspector spoke with four people and two staff, and checked care records, training, supervision, medicines records, surveys, meeting minutes and audits.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe and were happy living there. Staff were kind, respectful and patient, and supported people to make choices.
Inspectors found suitable staffing, safe medicines systems, appropriate recruitment checks and regular staff training. Care plans were personalised and reviewed. The home offered activities, monitored people's wellbeing and had systems to check the quality of care.
The previous overall rating was also Good. The report says there was no evidence of serious risks or concerns, so the report was written in a shorter format.
Safe medicines and staffing
Inspectors found that medicines were given safely and that staffing levels met people's needs. Recruitment checks and staff training were also in place.
“We saw systems were in place to ensure that people received their medicines in a safe and timely manner and as prescribed.” from the report
Kind and respectful care
Staff supported people with patience and empathy. People were involved in decisions and their privacy and dignity were respected.
“We heard staff speaking with people with kindness and respect.” from the report
Personalised support
Care plans reflected individual needs and people helped shape their support. Activities included courses, gardening, walking and one-to-one options.
“We saw that the care plans were personalised and responded to the individual needs.” from the report
Good monitoring and leadership
The home used audits, meetings, surveys and action plans to monitor care. Inspectors found an open and person-centred culture.
“We saw that the registered manager generated a positive culture within the service that was person centred, open, inclusive and empowering for people who used the service and staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you tailor support to my relative's assessed mental health needs?
- 02How do you make sure medicines continue to be given safely and records remain accurate?
- 03What activities and one-to-one support would be available for my relative's interests?
- 04How would staff recognise and respond to changes in my relative's physical or mental health?
- 05How are people and their families involved in reviewing care plans and raising concerns?
This was a comprehensive inspection covering all five questions, and all five ratings were Good; the report says the overall rating remained unchanged from the previous inspection. This explanation was written from the published report of 20 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Morden Grange
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 20 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Bolton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.