CQC report explained · a residential care home
What the CQC found at Moorville House
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, January 2018
Rated Good; inspectors found safe, kind and personalised care, with only a minor issue about meeting records not always being circulated.
This was an unannounced inspection on 12 December 2017. Inspectors spoke with people living in the home, relatives, managers and staff. They also looked at care records, staff files, medicines records and how daily care was delivered.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable training, respectful care and personalised support.
The home had stayed Good since the previous inspection on 24 November 2015. Inspectors found managers had effective systems to monitor quality and keep the home running smoothly when the registered manager was away.
Enough staff
Inspectors found there were enough staff to meet people's needs and support their activities. Recruitment checks helped ensure staff were suitable.
“We saw there were enough staff to support people to stay safe and meet their needs.” from the report
Personalised care
Care records included people's histories, preferences, aspirations and daily support needs. They were reviewed regularly.
“The care records we looked at gave the reader a good sense of the person's social history, their likes and dislikes, and their aspirations.” from the report
Respect and independence
Staff supported people to make choices, maintain privacy and do things for themselves. People were involved in decisions about their care.
“We saw there was a commitment to promoting people to be as independent as possible.” from the report
Activities and community life
People were supported to take part in a wide range of activities, events, appointments and community outings.
“People told us they were supported to access a wide range of activities, events and appointments.” from the report
Quality monitoring
The home used regular audits and checks covering care plans, medicines, infection control and the premises. Actions were recorded when improvements were needed.
“The service had a number of quality assurance tools they used, including regular audits of care plans, medicines and infection control.” from the report
Meeting records
minorSome minutes from meetings with people, relatives and staff had not yet been typed up and circulated. The report does not say that this had harmed anyone.
“We saw minutes from these meetings, however some still needed to be typed up and circulated.” from the report
- 01How will you make sure minutes from meetings with people, relatives and staff are typed up and circulated promptly?
- 02How will you assess and review the specific risks affecting my relative, and how will you support their independence?
- 03How will you make sure my relative receives their medicines at the right time, including any 'as and when' required medicines?
- 04What activities and appointments could my relative take part in, and how would staff support them to attend?
- 05How would my relative and our family be involved in monthly care plan reviews and complaints or feedback?
This was an unannounced inspection covering all five areas of the service, with checks of care, records, staffing, medicines, premises and management systems. This explanation was written from the published report of 31 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Moorville House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 3 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Sheffield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 76 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.