CQC report explained · a residential care home
What the CQC found at Moorgate Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, medicines were given safely and staffing levels were sufficient to meet people's needs. The home was clean and equipment and fire safety systems were checked.
- Effective?
- Good
- Staff had the training and skills needed, sought health advice when people's conditions changed and supported people with food, drink and healthcare. Inspectors found that the home followed the Mental Capacity Act and Deprivation of Liberty Safeguards requirements.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people well, supported independence and offered choices about daily routines, visitors, activities and night checks.
- Responsive?
- Outstanding
- Care was personalised and responsive to people's histories, preferences and changing needs. Inspectors found a wide range of meaningful activities, including individual hobbies, outings, community links and support for people who preferred to stay in their rooms.
- Well-led?
- Good
- The home had a registered manager and an open culture where people, relatives and staff could give feedback. Audits, meetings and checks were used to monitor care, safety and improvements.
What inspectors found, March 2019
Rated Good overall, with Outstanding responsive care and inspectors finding kind, safe and well-organised support.
This was a comprehensive inspection on 22 and 24 January 2019. The first visit was unannounced and the second was announced. Inspectors spoke with people living at the home, relatives, staff and health professionals. They observed care and checked care records, medicine records, staff records and quality checks.
The home was rated Good overall. Safe, Effective, Caring and Well-led were all rated Good. Responsive was rated Outstanding. Inspectors found that staff knew people well, treated them with dignity and supported their health, choices, relationships and interests.
Activities were a particular strength. The home offered individual hobbies, group activities, outings and links with the local community. Inspectors also found safe medicine management, suitable staffing levels, clean surroundings, staff training and systems for listening to people's views and improving care.
Meaningful activities
The home offered varied activities based on people's interests and abilities. Staff also supported people individually in their rooms when they did not want to join group activities.
“There were numerous examples of people doing meaningful activities.” from the report
Kind and respectful care
Staff built caring relationships and supported people in a calm, respectful way. Inspectors saw staff protecting privacy, encouraging independence and adapting their support.
“Staff were highly motivated to ensure people received care which was compassionate, friendly and kind.” from the report
Personalised support
Staff knew people's backgrounds, families, preferences and communication needs. Care plans were reviewed monthly with people and, where appropriate, their relatives.
“People's care was centred around them as individuals and was responsive to their needs because staff had a good knowledge of them.” from the report
Safe care and staffing
Inspectors found good systems for managing risks, medicines, recruitment, fire safety and infection control. Staffing was adjusted as the home expanded.
“There continued to be sufficient staff on duty to ensure people were safe and their needs were met in a timely way.” from the report
Open management
People, relatives and staff were asked for their views. The manager and owners were visible, and audits were used to identify and address improvements.
“The culture was open and promoted person centred values.” from the report
Inspectors raised no specific concerns in this report.
- 01How will staffing levels and staff skills be maintained now that the home can support up to 37 people?
- 02How will you record and review my relative's interests, routines, communication needs and personal history?
- 03What activities would be available if my relative did not want to join group activities or could not leave their room?
- 04How would you involve my relative and our family in recording treatment wishes and planning end of life care?
- 05How can we raise a small concern, and how will you record and respond to it?
This was a comprehensive inspection covering all five questions and the overall quality of the home; the ratings remained the same as at the June 2016 inspection. This explanation was written from the published report of 19 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Moorgate Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- October 2014
Report published without a new overall rating.
- September 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.