CQC report explained · a nursing home
What the CQC found at Moorend Place
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection, including through visitor checks, social distancing, protective equipment, testing and an up-to-date policy. They were only somewhat assured about safety through the layout and hygiene of the premises because some areas were not well maintained.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Outstanding
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, August 2020
Moorend Place was inspected but not rated; inspectors were assured about infection control, but some areas were not well maintained.
This was an announced, targeted inspection on 11 August 2020. It looked only at infection prevention and control measures during the coronavirus pandemic.
Inspectors found good arrangements for visits, including screening, hand sanitising, face masks and temperature checks. They were also assured about social distancing, protective equipment, testing, admissions and the infection control policy.
The home was clean and had no bad smells. However, some areas were not well maintained and could not be cleaned effectively. The provider said these areas were on an action plan.
Visitor screening
The home had a controlled visiting process. Visitors were screened, asked to use protective measures and kept out if they had symptoms or a raised temperature.
“On arrival to the home, visitors had to sign in and completed a screening form regarding COVID-19, sanitised their hands, put on a facemask and have their temperature checked prior to moving from the reception area.” from the report
Protective equipment training
Staff had training in infection control and using protective equipment. Competency checks were used to check that staff could put on and remove it properly.
“Staff had completed training in infection control, COVID-19 and donning and doffing PPE.” from the report
Cleanliness
Inspectors found the home clean and without unpleasant smells. High-touch areas such as handles and handrails were cleaned regularly.
“The home was clean and there were no malodours.” from the report
Testing and isolation
COVID-19 testing was carried out in line with guidance where possible. People with a positive result were required to isolate in line with government guidance.
“Tests for COVID-19 were carried out in line with guidance where possible.” from the report
Areas needing maintenance
needs fixingSome parts of the home were not well maintained, which meant they could not be cleaned effectively. The provider said these areas were included in an action plan.
“However, some areas of the service were not well maintained and therefore unable to be effectively cleaned.” from the report
- 01Which areas were not well maintained and could not be cleaned effectively?
- 02What work has been completed under the action plan, and what remains outstanding?
- 03How are staff competency checks for putting on and removing protective equipment kept up to date?
- 04How are visitors screened and managed if they have symptoms or a raised temperature?
- 05How are positive COVID-19 test results managed and how is isolation arranged?
This was a targeted inspection of infection prevention and control measures only, so it did not provide a full quality rating for the home. This explanation was written from the published report of 28 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Rated Good, with Outstanding caring; inspectors found kind, person-centred care but concerns about one person's medicine records.
This was an unannounced inspection on 10 March 2020. Inspectors spoke with people, relatives and staff, observed care, checked records and medicines, and looked around the building.
The home was rated Good overall. It was rated Good for Safe, Effective, Responsive and Well-led. Caring was rated Outstanding because inspectors saw exceptionally compassionate care, respect and strong involvement of people and relatives.
People told inspectors they felt safe and well cared for. There were enough staff, medicines were generally managed safely, and the home was clean. Inspectors did find concerns with one person's medicine records, but the manager acted immediately and said an extra check would be introduced.
Kind and personal care
Inspectors saw a strong person-centred culture and care that was exceptionally compassionate and kind.
“The service ensured that staff in all roles were highly motivated and offered care and support that was exceptionally compassionate and kind.” from the report
Respect and dignity
People were treated with respect and were supported to express their views, make choices and remain as independent as possible.
“Respect for privacy and dignity was at the heart of the service's culture and values.” from the report
Staffing and safety
Inspectors found enough staff to meet people's needs, with suitable recruitment checks and staff training.
“There were enough staff to keep people safe and meet their needs.” from the report
Activities and community links
People could take part in personalised activities, outings and community links that reflected their interests.
“The two activities co-ordinator developed personalised activities to meet people's needs and interests and to give them choice and control.” from the report
Medicine records
needs fixingInspectors found concerns about one person's medicine records. The concerns had not harmed the person, and the manager took immediate action and planned an additional check.
“During the inspection we found concerns about one person's medication records.” from the report
- 01What additional check was introduced for medicine records, and how do you know it is working?
- 02How often will my relative's care plan and risk assessments be reviewed if their needs change?
- 03How will my relative's personal interests and communication needs be recorded and used in daily care?
- 04What activities and community outings are currently available, and how are choices made?
- 05What support would relatives receive if my family member needed end of life care?
This was an unannounced planned inspection covering the premises and care provided, with ratings given for all five CQC questions. This explanation was written from the published report of 1 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Moorend Place
3 rated inspections over 5 years: the service has held its Good rating throughout.
- August 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- September 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 5 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £1,020 to £1,270 a week. 76 can care for a couple. 11 years' experience on average.
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