CQC report explained · a residential care home
What the CQC found at Moore Place
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including PPE, testing, cleaning, visiting and the handling of outbreaks. They also found measures to reduce the effect of COVID-19-related staff shortages.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Moore Place was inspected but not rated; inspectors found good COVID-19 infection control, staffing cover and visiting arrangements.
The CQC carried out a targeted, announced inspection on 4 February 2022. It focused on infection control, visiting arrangements and whether COVID-19 staffing pressures were affecting people.
Inspectors found enough staff and plans to cover shortages caused by isolation or illness. The home had avoided agency staff, so people were supported by regular staff they knew.
The home supported testing, vaccinations and safe visits. Inspectors were assured that PPE, cleaning, testing, shielding, social distancing and infection control policies were being managed properly.
This inspection did not give a new overall rating. The previous rating for Safe was Good, but that rating was not reviewed because inspectors did not examine all the key questions.
Staffing cover
There were enough staff to meet people's needs. Plans were in place to cover shortages linked to COVID-19 isolation or illness, and the home had avoided using agency staff.
“There were enough staff to meet people's needs. There were plans in place to ensure cover of any staff shortages due to following isolation guidance or testing positive for COVID-19.” from the report
Infection control
Inspectors found the premises clean and hygienic. Extra cleaning, regular audits, PPE and infection control training were in place.
“The premises were clean and hygienic. Since the beginning of the pandemic additional cleaning schedules had been introduced and standards of infection prevention and control (IPC) were audited regularly.” from the report
Support during isolation
People who had COVID-19 were supported to isolate in their bedrooms. The home provided extra snacks and one-to-one activities to support their wellbeing.
“The registered manager had implemented additional mental wellbeing programmes for people self-isolating in their rooms. This included additional snack trays and staff visits to complete 1-2-1 activities.” from the report
Visiting arrangements
The home had measures for safer visits, including testing and screening. It also promoted the essential care giver scheme so people could see chosen relatives more often.
“The provider had introduced measures to ensure visits were conducted in a safe way and in line with government guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently cover staff shortages caused by illness or isolation?
- 02How are people supported emotionally if they need to self-isolate in their rooms?
- 03What checks are now required for visitors, and how does the essential care giver scheme work?
- 04How often are infection prevention and control audits carried out, and what happens when they identify a problem?
- 05How do you track staff COVID-19 tests and their return-to-work dates?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not review all the key questions or give a new overall rating. This explanation was written from the published report of 4 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2020
Moore Place is rated Good in all five areas; inspectors found safe, kind and personalised care with good management.
This was a planned inspection on 13 March 2020. Inspectors visited the home, observed care, spoke with people, relatives, staff and health professionals, and reviewed care, medicines, recruitment and management records.
People said they felt safe and were happy with the care. Inspectors found enough staff, good safeguarding knowledge, personalised risk assessments, safe recruitment and suitable medicines systems. Staff supported people to eat and drink, access healthcare and make decisions about their care.
Inspectors found kind and respectful care. People were involved in their care plans and could choose activities, hobbies and how they spent their time. The home supported communication needs, end of life wishes and complaints. All five areas were rated Good, and the previous Good rating was maintained.
People feel safe
People said they felt safe, and inspectors found staff understood safeguarding and how to manage individual risks.
“It's very safe here, I've never felt unsafe.” from the report
Personalised care
Staff knew people's preferences and used care plans to support individual choices, interests and routines.
“They [staff] know everything about me, my likes, dislikes.” from the report
Kind and respectful staff
Inspectors observed warm interactions. People were involved in decisions, treated with dignity and supported to remain independent.
“They listen to me and respect how I want things done, which means a lot to me.” from the report
Activities and interests
People could choose from group and individual activities. Staff adapted support so people could continue hobbies such as knitting and gardening.
“There is plenty to do if you want to. I can pick and choose which bits I want to get involved with.” from the report
Open management
People, relatives and staff were involved in suggesting improvements. Audits and meetings were used to identify and address issues.
“A suggestion box had been introduced to support people to put forward ideas on how to improve the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are care plans reviewed with each person and their relatives, and how are changes passed on to all staff?
- 02How does the online medicines system alert managers to errors, and what action is taken when an alert is raised?
- 03How would you support my relative to continue their existing hobbies and choose activities if they do not want to join group sessions?
- 04How are a person's end of life wishes recorded and shared with the people who will support them?
- 05What improvements have been made since the current manager took up the role, and how will you check that they continue?
This was a planned inspection of the care home, covering all five CQC questions and both the premises and the care provided; all five ratings were maintained as Good. This explanation was written from the published report of 21 May 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Moore Place
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- May 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015
Registered with the Care Quality Commission on 3 December 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
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