CQC report explained · a residential care home
What the CQC found at Moore Care (Registered) Limited, Beechmoore
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found detailed risk assessments, suitable staffing, safe medicine systems and regular safety checks.
- Effective?
- Good
- People's physical, mental health and social needs were assessed and reviewed. Staff were trained, people received healthcare when needed and the home supported healthy eating and choice.
- Caring?
- Good
- Inspectors saw compassionate and respectful support. People were listened to, involved in decisions and supported to develop their independence.
- Responsive?
- Good
- Care plans reflected people's preferences and were reviewed when needs changed. People enjoyed individual activities and had information in formats they could understand.
- Well-led?
- Good
- The management team was approachable and had systems to monitor quality, incidents, medicines and care. Staff said they felt listened to and supported.
What inspectors found, March 2019
29 Manchester Road is Rated Good; inspectors found safe, kind and personalised care, with limited awareness of accessible information standards.
This was a planned, announced inspection on 29 January 2019. One inspector spoke with both people living in the home, staff and the management team. They reviewed care and medicines records, recruitment checks, training records and quality monitoring information.
The home supported two people with learning disabilities or autism. Inspectors found people were safe, supported by trained staff and helped to take medicines safely. Care was tailored to people's needs, and people had access to healthcare, healthy food, activities and support to develop independence.
Inspectors saw kind and respectful relationships between people and staff. People were involved in their care and could raise concerns. The home was rated Good in all five areas, and the report says it remained Good since the previous inspection in 2016.
Safety and risk management
Staff understood how to recognise abuse and manage risks. Care plans contained detailed risk assessments, and incidents were reviewed to reduce the chance of them happening again.
“People were protected from the risks of ill-treatment and abuse as staff members had received training and knew how to recognise and respond to concerns.” from the report
Kind relationships
Inspectors saw positive, compassionate interactions. People were given time and support when upset and were listened to when discussing what mattered to them.
“Throughout this inspection we saw many instances of positive interactions between people and staff members supporting them.” from the report
Personalised support
People helped develop their own care plans. Staff knew their needs, wishes and communication styles, and supported individual choices about food, drink and activities.
“We saw the care and support people received reflected their personal needs and wishes.” from the report
Independence and community links
People were supported to make decisions, take acceptable risks and build independence. The management team also had links with the local community and healthcare professionals.
“People were supported to develop their independence.” from the report
Accessible information standards
minorThe management team did not know about the formal accessible information standards. Inspectors said the home was meeting the principles through its assessments of people's communication needs, but this is worth checking with the home.
“However, the management team were not aware of the accessible information standards, albeit they were meeting the principles as part of their assessment of people's communication styles.” from the report
- 01How do you now make sure staff understand and follow the accessible information standards?
- 02How are medicines errors recorded, reviewed and used to decide whether staff need retraining?
- 03How will my relative help write and review their care and support plan?
- 04How do you adapt staffing rotas to match each person's preferred routines and support needs?
- 05What activities and opportunities for independence would be available for my relative?
This was a planned, announced inspection of the care home covering all five CQC questions and the accommodation and care provided. This explanation was written from the published report of 6 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2016
Beechmoore was rated Good in all five areas; inspectors found safe, kind and personalised care.
The inspection was unannounced and took place on 31 May 2016. One inspector visited, spoke with the two people living there, staff, the provider, the manager and health and social care professionals. Records about care, staff recruitment, training, medicines and safety were also checked.
Inspectors found enough trained staff, safe recruitment and safe medicines practice. People were involved in their care plans and decisions. Staff supported people's health, food choices, independence and activities. People said staff were kind, caring and respectful.
The home had a complaints process and systems to check the quality of care. The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. Good means the inspection found the service met the relevant standards at that time, although it does not mean every aspect was perfect.
Safe medicines
Inspectors found that medicines were stored, given and recorded safely by trained staff.
“Medicines were given to people as prescribed by their doctor and were managed and stored in a safe way.” from the report
Personalised support
People helped write their care plans and risk assessments. Staff understood their individual needs, choices and preferences.
“People were included in identifying their individual support needs and staff respected their choices.” from the report
Kind and respectful staff
Staff were caring and compassionate. They respected people's privacy, dignity and personal space.
“Before entering each person's flat we saw staff knocked and waited to be invited in.” from the report
Choice and independence
People were supported to make everyday decisions, manage risks and take part in activities they chose.
“Staff worked with people to promote independence. People were encouraged to be involved in decision-making about the care and support they received.” from the report
Quality monitoring
The provider used audits, surveys and incident reviews to monitor care and make improvements where needed.
“Effective quality assurance systems were in place to monitor and review the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are currently on duty, including overnight, and how do you make sure this still meets each person's needs?
- 02How are my relative's care plan and risk assessments written with them and kept up to date?
- 03Which staff would support my relative with medicines, and how do you check their competence?
- 04How would you support my relative to make everyday choices while managing safety risks?
- 05How are complaints, incidents and feedback from people and relatives recorded and acted on?
This was an unannounced inspection covering all five CQC questions; the inspector spoke with two people and reviewed one person's care plan. This explanation was written from the published report of 2 September 2016 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Moore Care (Registered) Limited, Beechmoore
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Moore Care (Registered) Limited, Beechmoore →
- September 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Moore Care (Registered) Limited, Beechmoore →
- June 2014
Report published without a new overall rating.
- November 2013
Registered with the Care Quality Commission on 5 November 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.