CQC report explained · a residential care home
What the CQC found at Moor Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. There were suitable staffing levels, safety checks and risk assessments, and medicines were managed safely.
- Effective?
- Good
- Staff had the training and skills needed to support people. Care was planned around people's choices, health needs and communication preferences.
- Caring?
- Good
- Inspectors saw staff treating people with compassion, dignity and respect. People were involved in decisions and their independence was promoted.
- Responsive?
- Good
- Care plans reflected people's histories, goals and preferences. Staff supported activities, relationships, visits and people's preferred ways of communicating.
- Well-led?
- Good
- The managers were approachable and staff understood their roles. Checks, feedback and learning from incidents were used to improve care.
What inspectors found, January 2019
Rated Good in all five areas; inspectors found kind, personalised care, enough staff and effective management.
This was an unannounced inspection on 30 November 2018. One inspector spoke with nine people, one relative and seven members of staff. They also reviewed care records, medicines records, complaints information and safety checks.
The inspectors found that people were safe and supported by enough staff. Staff had suitable training, managed medicines safely and understood people's individual risks. People received help with eating, drinking and healthcare when needed.
People were treated with kindness, dignity and respect. They helped plan their care, made everyday choices and enjoyed activities linked to their interests. Staff also supported people to keep in touch with relatives and friends.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published on 2 July 2016.
Kind and respectful care
People appeared relaxed with staff and relatives described the care as kind. Staff knew people's histories and what mattered to them.
“People enjoyed living at Moor Court and were cared for by staff who were compassionate and considerate.” from the report
Personal choices
People were involved in planning their care and making everyday decisions. Staff used accessible communication, including pictures and easy-read information, when needed.
“People were involved in planning their care with support from staff.” from the report
Staffing and safety
Inspectors found enough staff to meet people's needs. Staff understood individual risks, and the home checked its equipment and environment.
“There were suitable numbers of staff to care for people.” from the report
Activities and relationships
People took part in activities that matched their interests, including trips, clubs, holidays and community work. Staff also supported contact with relatives and friends.
“People told us they enjoyed activities they planned with staff.” from the report
Health support and partnership working
The home worked with health and social care professionals to help meet people's needs. Inspectors heard this had improved health and wellbeing outcomes.
“The registered managers had developed close working relationships with other health and social care professionals; this helped to ensure people's physical and health needs were promptly met.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and record my relative's individual risks and changing support needs?
- 02How would you involve my relative in planning and reviewing their care, including if they communicate in a non-verbal or different way?
- 03What activities and community opportunities could you offer that match my relative's interests?
- 04How do you make sure medicines are administered as prescribed and staff remain competent to give them?
- 05How do you work with health and social care professionals if my relative's needs change?
This was an unannounced planned inspection covering all five CQC questions, including the premises and care provided; inspectors reviewed two people's care records. This explanation was written from the published report of 5 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Moor Court
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- May 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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11 live-in carers within about an hour of Herefordshire, County of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,410 a week. 10 can care for a couple. 8 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.