CQC report explained · a residential care home
What the CQC found at Montpelier Terrace
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found effective safeguarding, risk assessments, staffing, medicines management and infection control. They found that incidents were reviewed and learning was identified.
- Effective?
- Good
- This key question was not inspected during this visit. The report says ratings for questions not inspected were carried over from the last inspection.
- Caring?
- Good
- This key question was not inspected during this visit. The report nevertheless describes kind, respectful support and positive relationships between people and staff.
- Responsive?
- Good
- This key question was not inspected during this visit. The report says staff supported people's choices, activities and access to the community.
- Well-led?
- Good
- Inspectors found a person-centred culture, good communication and effective quality checks. Interim management arrangements were in place after the registered manager left.
What inspectors found, September 2023
Rated Good; inspectors found safe, person-centred care, but the registered manager had left during the inspection visits.
Inspectors visited on three dates and spoke with people, relatives and staff. They also reviewed records about safety and how the home was managed.
The home was rated Good for Safe and Well-led. Inspectors found effective safeguarding, risk management, staffing, medicines and infection control. People were supported to make choices and take part in activities.
Staff knew people well and relatives spoke positively about safety, care and communication. The registered manager left between visits, and interim management arrangements were in place while a new manager was being recruited.
Staff know people well
Staff had supported people for a long time and understood their needs. This helped them provide person-centred support.
“Staff had supported people at the home for a long time. There were positive relationships with people and staff knew their needs extremely well.” from the report
Safety systems
The home had systems for safeguarding, risk assessment, emergency evacuation and learning from incidents.
“The provider had established systems to assess and manage potential risks to people's safety.” from the report
Medicines managed safely
Records showed people received their medicines on time. Staff had medicines training and their skills were checked.
“Medicines administration records confirmed people received their medicines on time.” from the report
Positive communication
Relatives were given opportunities to give feedback and inspectors found communication with relatives was good.
“A relative said, "Communication is good, they contact me frequently.” from the report
Change in management
minorThe registered manager left during the inspection period. Interim arrangements were being used while a new manager was recruited, so families should ask how stable the management team now is.
“The registered manager left the service in between our visits. There were interim arrangements in place, whilst a new manager was being recruited.” from the report
- 01Who is managing the home now, and what arrangements are in place while a new registered manager is recruited?
- 02How are people's individual risks, including travel on public transport, reviewed and updated?
- 03How are medicines checks carried out, and what happens if an issue is found?
- 04How will staff continue to support each person's chosen activities and access to the community?
- 05How can relatives give feedback and receive regular updates about their family member?
This was a focused inspection of Safe and Well-led; the other key question ratings were carried over from the previous inspection. This explanation was written from the published report of 30 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
Montpelier Terrace was rated Good; inspectors found safe, kind and personalised care across all five areas.
Inspectors visited on 5 March 2018. The visit was announced. They spoke with two people, four relatives and staff, and checked care records, medicines records, staff files, training records and safety information.
The home supported four people, although it could care for up to six people with autism. Inspectors found trained staff, safe medicines practice, suitable care plans and good support with health, food, activities and independence.
People and relatives spoke positively about the care. The home had an established manager, regular checks on quality and ways for people and relatives to give feedback. There had been no complaints.
The overall rating stayed Good. Safe, Effective, Caring, Responsive and Well-led were all rated Good. The report says there was no evidence of serious risks or concerns.
Kind and respectful care
People and relatives described caring relationships with staff. Inspectors found that people were treated with dignity and respect and were listened to.
“People received good care, in the way they wanted it, from kind and caring staff.” from the report
Safe medicines
Staff were trained to give medicines and their skills were checked. Records accurately showed medicines received, given and disposed of.
“Medicines records accurately accounted for all medicines received, administered and disposed of.” from the report
Choice and independence
People chose activities and were supported to use the local community. Staff encouraged independence and helped people work towards personal goals.
“Staff supported people to participate in activities they were interested in and to access the local community.” from the report
Supportive leadership
The manager was described as approachable and supportive. The provider carried out quality checks and gave people, relatives and staff opportunities to share their views.
“The provider continued to operate an effective quality assurance system.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt the care plan to my relative's individual preferences, communication needs and routines?
- 02How do you make sure staff supporting people with autism have the right training and understand their needs?
- 03How are medicines recorded and checked, and how would you support my relative to take them safely?
- 04What activities and community opportunities could my relative choose, and how would you support their independence?
- 05How would you involve our family in care reviews and respond if we raised a concern?
This was an announced inspection covering all five questions and the overall quality of the home; all five ratings were reviewed and remained Good. This explanation was written from the published report of 21 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Montpelier Terrace
3 rated inspections over 8 years: the service has held its Good rating throughout.
- September 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018Goodstayed GoodSafe: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Sunderland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.