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CQC report explained · a residential care home

What the CQC found at Montana Residential Home

Outstandingpublished 9 January 2024, 2 years ago

Rated Outstanding: inspectors found the home performing exceptionally well.

The five questions inspectors ask
Safe?
Good
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Outstanding
Are people treated with kindness and dignity?
Responsive?
Outstanding
Is care built around the person? Care plans, activities, complaints.
Well-led?
Outstanding
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Montana Residential Home.

The story over the years

Every inspection of Montana Residential Home

3 rated inspections over 8 years: the service has improved, from Good to Outstanding.

  1. January 2024Outstandingcurrent ratingstayed Outstanding
    Safe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
  2. July 2018Outstandingup from Good
    Safe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
  3. January 2016Good
    Safe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
  4. October 2025

    Registered with the Care Quality Commission on 2 October 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

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Care at home

23 live-in carers within about an hour of Suffolk

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,020 to £1,260 a week. 17 can care for a couple. 7 years' experience on average.

Sithembiso N.
5 reviews
From £1,260 a week, 10 years caring
Based about 15 minutes from Suffolk. Can care for a couple
Alice M.
1 review
From £980 a week, 6 years caring
Based about 24 minutes from Suffolk. Can care for a couple
Mihnea Cosmin P.
1 review
From £1,197 a week, 8 years caring
Based about 47 minutes from Suffolk. Can care for a couple
Deon Z.
1 review
From £1,082 a week, 1 year caring
Based about 50 minutes from Suffolk. Can care for a couple
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Liz L., about Sithembiso N.
See live-in carers near SuffolkProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.