CQC report explained · a residential care home
What the CQC found at Minshull House
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, October 2017
Rated Good overall; inspectors found kind, personalised care, but medicines safety and quality monitoring required improvement.
This was an announced inspection on 19 September 2017. Inspectors reviewed care records, staff files, training records, rotas and quality checks. They looked around the home, observed care and spoke with staff and relatives. They could not always ask people directly about their experiences because people communicated in different ways.
The home was rated Good overall. Effective, caring, responsive and well-led were all rated Good. Inspectors found staff understood people's needs, treated them with dignity, supported their choices and provided personalised activities and food.
Safe was rated Requires Improvement. The main issue was that guidance for giving as-required medicines had not been completed. The manager corrected this during the inspection. Inspectors also noted that medicine storage temperatures were not recorded daily, and found gaps in systems for monitoring quality and safety.
Personalised support
Care plans included people's routines, preferences, communication methods and support needs. Staff used this information to provide individual care.
“Each person who used the service had a person centred plan.” from the report
Kind and respectful staff
Inspectors saw staff treating people with dignity and taking time to talk and interact with them.
“We observed positive interactions between people living at the home and staff.” from the report
Activities and independence
People chose activities during their short breaks, including community activities, and were supported to continue skills from home.
“People chose the activities they wanted to participate in during their stay at Minshull House and staff respected their choices.” from the report
Staff training
Staff had completed mandatory and autism-related training, with regular supervision and appraisals.
“Records seen showed staff had completed training in 'mandatory' subjects such as food hygiene, moving and handling, fire safety, health and safety, first aid, safeguarding of vulnerable adults, infection control, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS), medication and Understanding Autism.” from the report
Clean and accessible setting
The home was clean and well maintained. It had accessible areas and equipment for people with mobility difficulties.
“We found the home to be clean and tidy with no unpleasant smell.” from the report
As-required medicine guidance
seriousA person's protocol explaining when and why as-required medicine should be given was incomplete. The manager completed it during the inspection, but inspectors said this could affect consistent and timely treatment.
“Support plans for giving people 'as required' medication had not been completed.” from the report
Medicine storage records
needs fixingThe temperature of the medicine storage room was not recorded daily. Inspectors said medicines might not work correctly if stored above the required temperature.
“Whilst there was no direct sunlight and no sources of heat into the room where medication was stored the temperature of the medicines room was not recorded daily.” from the report
Quality and safety monitoring
needs fixingAlthough weekly and monthly audits were described, inspectors found that systems did not fully enable the manager and provider to monitor the quality and safety of the service.
“Systems were not in place to enable the registered manager and provider to monitor the quality and safety of the service.” from the report
- 01How are as-required medicines now recorded, including when they should be given and why?
- 02How often are medicine storage temperatures checked and recorded now?
- 03What quality and safety audits are currently used, and how are actions followed up?
- 04How will you make sure staff understand each person's communication methods, routines and medicine needs?
- 05How will relatives receive feedback about their family member's care and any changes to their support?
This was an announced inspection covering all five key questions, although inspectors could not always ask people directly about their experiences because people communicated in different ways. This explanation was written from the published report of 19 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Minshull House
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2017Goodcurrent ratingSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2016
Registered with the Care Quality Commission on 9 September 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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91 live-in carers within about an hour of Liverpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 83 can care for a couple. 10 years' experience on average.
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