CQC report explained · a residential care home
What the CQC found at Mimosa Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected by trained staff, individual risk assessments and suitable safeguarding procedures. Inspectors also found enough staff, safe medicines arrangements and a clean environment.
- Effective?
- Good
- Staff had the training and support needed for their roles. People were supported with food, drink, healthcare and communication, and staff followed professional advice about health risks.
- Caring?
- Good
- Staff treated people with kindness, respect and compassion. They understood people's communication, preferences and privacy needs, and encouraged independence.
- Responsive?
- Good
- Care plans were detailed, personal and reviewed monthly. People helped choose meals and activities, received support suited to their needs and could use accessible information.
- Well-led?
- Good
- Staff felt supported and communication was maintained through meetings and handovers. Audits, monitoring visits and feedback from people were used to check and improve the service.
What inspectors found, April 2018
Rated Good; inspectors found safe, kind and personalised care, with all five areas continuing to meet the required standard.
Inspectors visited the home without warning on 8 February 2018. They spoke with people living there, a relative, the manager and care staff. They also observed care and checked care, medicines, recruitment and management records.
The home supported up to eight people with learning disabilities. Inspectors found enough staff, safe medicines practice, suitable risk assessments and a clean environment. Staff were trained, understood people's needs and knew how to protect people from abuse.
Care plans were detailed and reviewed monthly with people's involvement. People were treated kindly and supported to make choices, stay in touch with important people and take part in activities. The overall rating stayed Good, as did each of the five areas inspected.
Enough staff
Inspectors found that staffing levels met people's needs. Staff responded promptly and were not rushed during the visit.
“There were enough staff deployed to meet the needs of people and keep them safe.” from the report
Personalised care
Care plans recorded people's routines, preferences, health needs and communication methods. People were involved in planning their care and reviews took place every month.
“Care plans were person centred, comprehensive and detailed including people's preferred individual routines.” from the report
Kind and respectful staff
Staff had positive relationships with people and protected their dignity and privacy. They encouraged people to do what they could for themselves.
“Staff treated people with kindness, respect and compassion.” from the report
Choice and activities
People helped choose meals and weekly activities. The home supported a range of interests, outings and relationships with family and friends.
“Activities were chosen by people weekly and displayed on a pictorial activity board.” from the report
Good oversight
The manager was accessible and staff said they felt supported. The provider used audits, monitoring visits, meetings and incident reviews to oversee the home.
“Quality assurance systems were in place to ensure the best delivery of care.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure my relative's care plan still reflects their current routines, preferences and communication needs?
- 02How many staff are normally on duty at different times, and how do you arrange support for individual community activities?
- 03How do you support my relative to choose meals, activities and daily routines?
- 04How do you check that medicines are given safely and that staff remain trained and competent?
- 05How do you involve families in reviews, complaints and decisions about changes in care?
This was an unannounced comprehensive inspection covering all five areas, and the ratings remained Good from the previous inspection in 2016. This explanation was written from the published report of 28 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mimosa Lodge
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- July 2014
Registered with the Care Quality Commission on 7 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.