CQC report explained · a residential care home
What the CQC found at Milldale Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- The person said they felt safe. Risk assessments, medicines arrangements, recruitment checks and accident monitoring were in place.
- Effective?
- Good
- Staff received training and support. The person was supported with food, drink, health needs and decisions about their care.
- Caring?
- Good
- Staff knew the person's routines and preferences. Inspectors saw staff respect the person's dignity, privacy and independence.
- Responsive?
- Good
- The person and relatives were involved in care planning. Activities and care were reviewed when the person's needs or routines changed.
- Well-led?
- Good
- The newly appointed registered manager was supported by an experienced team. Regular checks covered care plans, medicines, the environment and incidents.
What inspectors found, September 2018
Milldale Close was rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced inspection on 12 July 2018. One inspector spoke with the person living at the home, staff, managers and relatives. They also reviewed care, medicines, incident and staff recruitment records.
The person appeared happy and comfortable with familiar staff. Inspectors found that staff understood the person's needs, supported their independence, protected their dignity and helped them maintain family relationships. Medicines, risks, recruitment and the home environment were managed safely.
Care was planned with the person and their family and was reviewed when needs changed. The home had a newly appointed registered manager, supported by staff and senior managers. The overall rating and all five question ratings remained Good, as they had been at the November 2015 inspection.
Personalised support
Staff knew the person's daily routines, preferences and ways of becoming anxious or upset. They used this knowledge to provide reassurance and support.
“Staff could describe to us the person's preferences.” from the report
Dignity and privacy
Staff treated the person respectfully in their home. Inspectors saw staff knock before entering the person's bedroom and include them in conversations.
“We saw staff respected the person's dignity and privacy and understood issues specific to the person.” from the report
Independence
The person was supported to prepare food and drinks, go shopping and help plan menus that suited their preferences.
“We saw the person was supported to be as independent as possible.” from the report
Family involvement
Relatives were involved in care planning and kept informed. Staff also supported contact with family and friends.
“Relatives told us staff communicated with them regularly by telephone and when they visited the home, they had an opportunity to contribute to the care planning process.” from the report
Safety arrangements
Inspectors found current risk assessments, appropriate medicines storage and checks, and required recruitment checks for the staff files reviewed.
“We saw medicines were stored appropriately with regular checks in place to ensure the person had their medicines.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure new staff are suitable and that the person feels safe around them?
- 02How are medicines checked and how do you make sure support is given according to the person's current needs?
- 03How is the newly appointed registered manager being supported and trained in the role?
- 04How will my relative and our family be involved in reviewing the care plan and activities?
- 05How should we raise a concern, and how will you tell us what action has been taken?
This was an unannounced inspection covering all five CQC questions, with evidence from one person, relatives, staff, managers and care-related records. This explanation was written from the published report of 20 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Milldale Close
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Registered with the Care Quality Commission on 31 July 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.