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CQC report explained · a residential care home

What the CQC found at Midhurst Road Residential Home

Goodpublished 30 April 2024, 2 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The latest report, explained

What inspectors found, October 2017

Rated Good; inspectors found safe, kind and well-organised care, with some medicines checks needing improvement.

Inspectors visited the home without warning on 19 September 2017. They spoke with people living there, relatives, staff and visiting professionals. They looked around the building and checked care plans, staff records and other records.

The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and were positive about the staff. Inspectors found enough staff, safe recruitment, suitable training, clean surroundings, regular care plan reviews and a range of activities.

There was one medicines shortfall. Some controlled medicines had not been counted and checked for seven weeks. The manager agreed to increase these checks, and a new medicines register was ordered.

The home was also rated Good at its previous inspection in May 2015. This report says it continued to meet the required standards at this inspection.

What inspectors praised
  • Enough staff

    Inspectors found staffing levels were maintained and people said staff responded quickly when they needed help.

    “There were sufficient staff to meet people's needs safely and effectively.” from the report
  • Health and nutrition

    People could see health professionals and were offered choices of food and drink. Staff monitored weight, diet and fluids where needed.

    “People had access to a range of health care professionals to help maintain their health.” from the report
  • Activities and choice

    People were supported to choose how they spent their time. Activities included outings, music, games, gardening and visits from entertainers.

    “A range of activities were provided for people which were meaningful and promoted independence.” from the report
  • Management and checks

    The home had regular audits, meetings and surveys to gather views and check safety and quality.

    “There were effective systems in place to monitor and improve the quality of the service provided.” from the report
What inspectors were concerned about
  • Controlled medicines checks

    needs fixing

    Some controlled medicines that were not used often had not been counted and checked for seven weeks. The manager said checks would happen more often.

    “However, we found some controlled drugs which were not given on a frequent basis had not been counted and verified as correct in the past seven weeks.” from the report
  • Medicines register

    minor

    Inspectors found the controlled medicines register difficult to use because it was nearly full and some staff had stopped using its index. A new register was ordered.

    “We found the controlled drug register was also quite difficult to navigate through as the register was nearly full and some staff had stopped using the index.” from the report
Questions to ask them, based on this report
  1. 01How often are controlled medicines now counted and checked?
  2. 02Is the new controlled medicines register in use, and how is it checked?
  3. 03How will you make sure my relative's care plan is reviewed when their needs change?
  4. 04Which activities would be suitable for my relative, and how are people supported to take part?
  5. 05How will relatives be involved in care planning and given updates about health needs?

This was an unannounced inspection of the overall quality of the home, covering all five CQC questions and including observations, discussions and checks of records. This explanation was written from the published report of 26 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Midhurst Road Residential Home

2 rated inspections over 2 years: the service has held its Good rating throughout.

  1. October 2017Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Midhurst Road Residential Home →

  2. August 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    We are reading this report · the original is on cqc.org.uk

  3. September 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  4. July 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  5. November 2011

    Registered with the Care Quality Commission on 10 November 2011.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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