CQC report explained · a residential care home
What the CQC found at Meteor Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were in place, including visitor controls, testing, protective equipment, cleaning and outbreak management.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, September 2020
Inspected but not rated; inspectors found well-organised infection control and visitor safety measures during the pandemic.
Inspectors visited the home on 20 August 2020. The visit was announced and focused only on infection prevention and control during the coronavirus pandemic.
They found that infection control measures were being followed. This included visitor screening, booked visits, social distancing, personal protective equipment, testing, cleaning and laundry procedures.
The home was inspected but not rated. The report gives an assurance about infection control at that visit, but it does not provide an overall quality rating.
Infection control
Inspectors found that the home had put infection control arrangements in place and was following them.
“Infection Prevention Control practices were being safely implemented.” from the report
Visitor arrangements
Visits were arranged safely, with health screening and contact tracing measures in place.
“There is health screening and contact tracing measures in place and visits are arranged by appointment.” from the report
Staff training and cleaning
Staff had extra infection control and protective equipment training. Cleaning had been increased and laundry procedures were being followed.
“Staff have been provided with additional training on infection control and the use of PPE.” from the report
Communication
The home kept people and relatives updated about changes needed during the pandemic.
“The registered manager had communicated well with people and relatives to keep them up to date with any changes needed to safely care for people throughout the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitor screening, appointments and contact tracing managed now?
- 02What infection control and protective equipment training do staff receive now?
- 03How do you test people living here and staff when this is needed?
- 04What arrangements are in place to prevent or manage an infection outbreak?
- 05How will relatives be kept informed if infection control arrangements change?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated overall and the other key questions were not assessed. This explanation was written from the published report of 2 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Meteor Rest Home was rated Good; inspectors found safe, kind and personalised care with effective management.
This was an unannounced inspection on 06 January 2020. One inspector spoke with five people, observed staff, spoke with the provider, manager and two care workers, and checked care files, staff files, audits and medicine records.
The home was providing personal care without nursing for up to 15 people. Fourteen people were living there at the inspection. Inspectors found that people were safe, supported by trained staff, and given their medicines safely.
People described staff as kind and caring. Their care plans reflected their needs, choices and interests. People were supported with food, healthcare, activities, relationships and end-of-life wishes.
The overall rating was Good, and all five areas were rated Good. This was the same overall rating as the previous inspection, published on 9 August 2017.
Safe medicines
Inspectors found that medicines were administered by trained staff and that the records they checked were in good order.
“Medication records we reviewed were in good order.” from the report
Kind and respectful care
People said they were happy and treated with dignity. Inspectors saw positive relationships between staff and people.
“Staff cared for people in an empathetic and kind manner.” from the report
Personalised support
Care plans included people's backgrounds, preferences, interests and communication needs. They were reviewed with people and, where wanted, their relatives.
“Care plans were person centred and included information on people's background and hopes for the future, hobbies and interests, likes and dislikes” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's care needs and preferences after they move in?
- 02How do you make sure medicines are given safely and records remain accurate?
- 03What activities and support would be available for my relative's interests, communication needs and independence?
- 04How would you respond if my relative's health changed or they needed support from a GP, district nurse or other professional?
- 05How would you involve my relative and our family in care plan reviews and decisions about end-of-life care?
This was an unannounced comprehensive inspection covering all five CQC questions, and the home remained Good in every area. This explanation was written from the published report of 21 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Meteor Rest Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016
Registered with the Care Quality Commission on 27 July 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
51 live-in carers within about an hour of Southend-on-Sea
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,200 a week. 44 can care for a couple. 12 years' experience on average.
“She brought fun and stimulation into mums life.”
“She was always cheerful and looking for ways to stimulate my mother. She became her "friend" and provided best care always.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.