CQC report explained · a residential care home
What the CQC found at 100 Pennine Crescent
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risk assessments and management plans were in place, and staff knew how to respond to abuse concerns. Medicines were generally administered safely, but topical medicines needed opening and expiry dates.
- Effective?
- Good
- People's food, drink and healthcare needs were met. Staff had relevant training and the home was found to be working within the principles of the Mental Capacity Act.
- Caring?
- Good
- People described staff as caring, polite, helpful and kind. Inspectors observed staff giving calm, respectful support and found that privacy, dignity and preferences were respected.
- Responsive?
- Good
- Care plans reflected people's needs, preferences and goals. People were supported with hobbies, community activities and complaints, although end of life wishes had not always been discussed.
- Well-led?
- Good
- The manager was visible and knowledgeable, and staff said they felt listened to and supported. Audits covered areas such as medicines, safeguarding and care planning and were used to identify improvements.
What inspectors found, February 2019
Mencap in Kirklees - 100 Pennine Crescent was rated Good, with safe, kind and personalised care and a minor medicines labelling issue.
This was an unannounced, comprehensive inspection on 17 January 2019. The inspector spoke with two people using the home, two care staff and the manager. They also reviewed care plans, staff records, training, medicines, premises and quality checks.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and described staff as respectful, kind and helpful.
Inspectors found suitable staffing, training and risk assessments. People were supported to make choices, access health services, take medicines safely and become more independent in the community.
There was one medicines shortfall. The home was told to make sure all topical medicines had an opening date and an expiry date. Inspectors also noted that end of life wishes had not always been discussed, although this was not considered relevant to every person's care package.
Safe staffing and risk support
Inspectors found enough trained staff to meet people's needs, including one-to-one support. Risk plans aimed to keep people safe while preserving their freedom and independence.
“There were appropriate numbers of staff employed to meet people's needs and to provide one to one support for some people.” from the report
Kind and respectful care
People spoke positively about staff. Inspectors observed patient and considerate support and found that people's dignity, privacy and choices were respected.
“People were supported by compassionate and caring staff, who delivered their care and support as they preferred.” from the report
Growing independence
The home helped people try local activities and use community facilities. Inspectors saw that people were accessing the community independently by local bus.
“We saw people were now accessing the community on the local bus independently.” from the report
Active quality checks
The home used audits and other checks to monitor care and identify improvements. Inspectors found these checks thorough and meaningful.
“We reviewed some of these audits and found they were thorough and meaningful, with detailed actions produced to drive improvement.” from the report
Topical medicines labelling
minorThe home needed to ensure topical medicines were labelled with both the date they were opened and their expiry date. The report does not say that anyone was harmed.
“However, we spoke to the registered manager about the need to ensure all topical medication was labelled with an open and expiry date.” from the report
Future care wishes
minorEnd of life wishes had not always been discussed. The report says this was not relevant to every person's care package, and some plans had been completed with people's and families' involvement.
“People's end of life wishes were not always discussed as it was not relevant to their care package.” from the report
- 01How do you now make sure every topical medicine has an opening date and an expiry date?
- 02How are people's end of life wishes discussed and recorded when this is relevant to their care?
- 03How will you support my relative to make choices and become more independent in the community?
- 04How do you check that care plans continue to reflect each person's preferences, risks and goals?
- 05How do staff receive training, supervision and checks to make sure they can meet my relative's needs?
This was an unannounced comprehensive inspection covering all five key questions, and all five ratings were Good. This explanation was written from the published report of 16 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 100 Pennine Crescent
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Kirklees
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 86 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.