CQC report explained · a residential care home
What the CQC found at 1 Victoria Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments, medicines systems, recruitment checks and staffing arrangements were found to be safe.
- Effective?
- Good
- People's needs and preferences were assessed and recorded. Staff received relevant training, worked with health professionals and supported people's nutrition and healthcare.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported communication, choice and independence.
- Responsive?
- Good
- Care plans were person-centred and regularly reviewed. People were supported with activities, community access, holidays and ways to raise concerns.
- Well-led?
- Good
- The home had a registered manager and a positive culture. Audits, staff meetings, spot checks and feedback from people were used to monitor the service.
What inspectors found, April 2019
Mencap in Kirklees - 1 Victoria Road was rated Good; inspectors found safe, caring and person-centred support.
The CQC carried out an unannounced, planned inspection on 29 March 2019. One inspector spoke with three people living at the home, three care staff and the registered manager. Records about care, staff recruitment, training and management were also checked.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were supported with medicines, meals, communication, healthcare and everyday choices. Staff understood people's needs and promoted independence.
The home supported up to six people with learning disabilities and was full at the time of the inspection. This was a check that the previous Good rating, given in August 2016, had been maintained. Inspectors identified no concerns.
Safe support
Risks were assessed and reviewed, while staff could explain how to reduce risks without unnecessarily restricting people's freedom.
“Risks to people were reviewed to ensure the risk remained minimised.” from the report
Kind and respectful care
Staff knew people well and supported them with patience, dignity and encouragement to do things for themselves.
“People told us, and we saw staff treated them with dignity and respect and promoted independence.” from the report
Personalised care
Care plans recorded people's preferences, communication needs and ways of remaining independent. People and relatives were involved in reviewing them.
“People received person-centred care which fully revolved around their needs.” from the report
Good leadership
The management team was described as supportive and worked with staff to maintain continuity and quality.
“The registered manager was a strong leader whose clear vision and ethos was visible throughout the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you support my relative's particular communication needs and choices?
- 02How do you review risks while still helping people remain independent?
- 03What activities and community opportunities would be available for my relative?
- 04How would you support my relative's dietary needs and work with health professionals?
- 05If my relative needed end-of-life care, what specialist training and support would be arranged?
This was a planned, unannounced inspection covering all five CQC questions and checking that the Good rating from 4 August 2016 had been maintained. This explanation was written from the published report of 26 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 1 Victoria Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Kirklees
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 86 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.