CQC report explained · a residential care home
What the CQC found at 74 Cambridge Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found robust safety measures, individual risk assessments, enough staff and safe medicines management. The home was clean and regular safety checks were completed.
- Effective?
- Good
- People's needs were assessed and reviewed. Staff had relevant training and supported people with healthcare appointments, food, drinks and daily choices.
- Caring?
- Good
- People and relatives described staff as kind, considerate and respectful. Staff supported privacy, independence, relationships and personal choices.
- Responsive?
- Good
- Care plans recorded individual preferences and were updated. The home offered regular activities, supported people's faith and had a complaints policy.
- Well-led?
- Good
- Inspectors found an open, person-centred culture. Managers gathered feedback, carried out audits and monitored areas such as medicines, care records and health and safety.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas remaining Good.
This was an unannounced comprehensive inspection on 9 January 2019. Inspectors reviewed records, staff files, training, rotas and quality checks. They looked around the home, observed lunch and spoke with seven residents, three relatives or visitors and five staff.
The home was rated Good in every area: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable risk assessments and a clean, well-maintained environment.
People were supported with their health, food, drinks, choices and activities. Inspectors found kind and respectful staff, personalised care plans and regular involvement from residents and families.
The overall Good rating was unchanged from the previous inspection. The report says there was no evidence of serious risks or concerns.
People felt safe
Residents told inspectors they felt safe. Staff responded promptly to call bells and used individual risk assessments to guide support.
“There were robust measures in place to ensure people were safe.” from the report
Kind and respectful staff
People and relatives praised staff's attitude. Inspectors observed warmth, laughter and comfortable relationships between residents and staff.
“We saw that the staff showed kindness towards the people in the home.” from the report
Personalised care
Care plans recorded people's routines, preferences and wishes. Residents and families were involved in reviewing support.
“People received personalised care that was responsive to their needs.” from the report
Good management oversight
The management team gathered feedback and completed audits covering important areas such as medicines, care records and safety.
“We looked at the governance arrangements to monitor standards and drive forward improvements.” from the report
End of life training was still being completed
minorSome staff had completed end of life training and more staff were planned to do it. No one was receiving end of life care during this inspection, but this is worth discussing if it matters to your relative.
“Some staff had completed 'End of Life' training and there were plans for more staff to complete the course.” from the report
- 01What end of life training have staff completed, and when will the remaining planned training take place?
- 02How would you support my relative's specific mobility, falls, nutrition and hydration needs?
- 03How often would my relative's care plan and risk assessments be reviewed if their needs changed?
- 04What activities would be suitable for my relative, including if they prefer individual activities?
- 05How would you keep our family informed about changes in my relative's health and welfare?
This was an unannounced comprehensive inspection covering all five CQC questions, and the overall Good rating was unchanged from the previous inspection. This explanation was written from the published report of 30 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 74 Cambridge Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 15 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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38 live-in carers within about an hour of Sefton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 34 can care for a couple. 11 years' experience on average.
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.