CQC report explained · a residential care home
What the CQC found at Mellor Nook Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. The home had risk assessments, environmental checks, safe recruitment and enough staff to meet people's needs.
- Effective?
- Good
- People's needs were assessed and reviewed, staff received training and support, and staff worked with health professionals. People were supported with nutrition, healthcare and informed choices.
- Caring?
- Good
- Staff were kind and respectful. People were involved in decisions, their privacy and dignity were protected, and they were encouraged to remain independent.
- Responsive?
- Good
- Care plans reflected people's needs and preferences. The home supported activities, community trips, family contact, communication needs and end-of-life care.
- Well-led?
- Good
- The two registered managers worked closely, welcomed feedback and supported staff. The home used surveys, meetings and learning from incidents to improve care.
What inspectors found, June 2022
Mellor Nook Residential Care Home was rated Good; inspectors found safe, kind and personalised care, with managers focused on improvement.
This was a planned inspection of a newly registered service under the current provider. The first day was unannounced. One inspector visited on 24 and 26 May 2022, spoke with people, relatives and staff, observed care, checked the home and reviewed care, medicines and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe, were comfortable and were happy with the home. Inspectors found enough staff, safe recruitment, suitable risk assessments, clean surroundings and safe medicines systems.
Inspectors found that staff knew people well and supported their choices, dignity, independence, health, nutrition and relationships. Care plans were personalised, activities were available and families were involved. The managers were described as approachable and used feedback, incidents and surveys to support improvement.
Enough staff
Inspectors found staffing levels met people's needs. The provider also used bank staff to cover gaps when needed.
“There was enough staff to meet people's needs. People, relatives and staff all felt that staffing levels were appropriate.” from the report
Kind and respectful care
People had positive relationships with staff. Inspectors saw staff take time to speak with people and protect their dignity and privacy.
“We observed staff speak to people respectfully and would ensure they took time to chat with people.” from the report
Personalised support
Care plans included people's needs, health conditions, likes and dislikes. Staff supported independence, activities and contact with family and friends.
“People had personalised care plans. Individual care plans contained detail about the person's needs, health conditions and likes and dislikes.” from the report
Staff training and support
Staff received an induction, training and opportunities to work alongside experienced colleagues. Inspectors found staff felt supported.
“The training is excellent and ongoing. We get refreshers when we need them and feel well supported.” from the report
Open management
The managers were accessible and welcomed suggestions. They used feedback from families and professionals to plan improvements.
“The provider completed annual surveys with families and visiting professionals. This information was compiled and used to develop an annual plan of improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you maintain staffing levels when there are gaps, and how often do you use bank staff?
- 02How do you keep medicines secure during medicine rounds, given the layout of the home?
- 03How will you assess and update my relative's care plan, and how will our family be involved?
- 04What activities and community outings would be suitable for my relative's interests and abilities?
- 05How would you involve our family in planning end-of-life care if this became necessary?
This was a planned inspection of all five CQC quality areas for a newly registered service under the current provider; it was unannounced on the first day. This explanation was written from the published report of 15 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mellor Nook Residential Care Home
3 rated inspections over 6 years: the service has held its Good rating throughout.
- June 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Mellor Nook Residential Care Home →
- September 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2020
Registered with the Care Quality Commission on 2 July 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Stockport
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.