CQC report explained · a residential care home
What the CQC found at Mellor House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Rated Good; inspectors found safe, kind and person-centred care, with all five areas rated Good.
Inspectors carried out an announced comprehensive inspection on 10 January 2018. They observed how people were supported, spoke with relatives and staff, and checked care records, medicines, staffing, training and quality checks.
The home was found to be safe and well staffed. Medicines were managed safely, staff had the required training, and risks to people’s health and safety were assessed. People were supported with food, drink and access to health services.
Inspectors saw kind and respectful relationships. Care plans reflected people’s individual needs, interests and communication styles. The home was rated Good in Safe, Effective, Caring, Responsive and Well-led, continuing its Good rating from December 2015.
Safe staffing and medicines
Inspectors found enough staff to meet people’s needs. Medicines were administered safely, with staff training, competency checks and regular audits.
“There continued to be enough staff to meet people's care and support needs.” from the report
Kind relationships
Staff understood people’s individual communication, preferences and routines. Inspectors saw warm, reassuring interactions in a calm atmosphere.
“Throughout our inspection we observed warm interactions between staff and people and the atmosphere within the home was calm and pleasant.” from the report
Personalised support
Care plans included people’s histories, preferences and specific support needs. Staff used different approaches to understand people who could not communicate verbally.
“Care plans were personalised and included detailed information about people's life histories and information relating to their specific care needs” from the report
Activities and community life
People were supported to enjoy activities and interests both in the home and in the community. The home had a minibus to help with community activities.
“People were supported to follow their interests and engage in a wide range of activities.” from the report
Quality checks
The home used spot checks, observations and audits covering areas such as medicines, care plans, cash and health and safety.
“There was an effective quality monitoring system in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How are people’s non-verbal communication, likes and dislikes understood and recorded now?
- 02How do you make sure there are enough staff on every shift to meet each person’s needs?
- 03How are medicines, including as-required medicines, checked and reviewed?
- 04What activities and community visits are available for my relative, based on their interests?
- 05How are relatives involved when care plans are reviewed or people’s needs change?
This was an announced comprehensive inspection covering all five CQC questions, and all five ratings were Good; the home had also been rated Good at the December 2015 inspection. This explanation was written from the published report of 24 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mellor House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 2 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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51 live-in carers within about an hour of Southend-on-Sea
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,200 a week. 44 can care for a couple. 12 years' experience on average.
“She brought fun and stimulation into mums life.”
“She was always cheerful and looking for ways to stimulate my mother. She became her "friend" and provided best care always.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.