CQC report explained · a residential care home
What the CQC found at Meadowview Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2022
Inspected but not rated; inspectors were assured about infection control and found good communication with families.
This was an announced, targeted inspection on 18 January 2022. Inspectors looked at infection prevention and control during the COVID-19 pandemic. They also asked about staffing pressures.
The home was clean and hygienic. Staff were observed using and disposing of protective equipment safely. People and staff could access regular COVID-19 testing, and the home followed guidance on visits, distancing, shielding and vaccinations.
Families said communication was good, especially about COVID-19. The inspection found good practice, but it did not give an overall quality rating or a rated judgement for safe care.
Infection control
The home was visibly clean, with cleaning schedules in place. Staff had infection control training and were seen using protective equipment correctly.
“The home was visibly clean and hygienic and regular cleaning schedules were maintained by house keeping staff to evidence regular cleaning tasks were being completed.” from the report
Safe use of PPE
Inspectors saw staff following current guidance when using and disposing of protective equipment.
“Staff had received training in relation to infection prevention and control and were observed following current guidance in the use and disposal of PPE.” from the report
Family communication
The home regularly updated families about important changes, particularly those relating to COVID-19. Families also spoke positively about how risks had been managed.
“The registered manager and staff regularly communicated with family members to keep them informed of any important changes; particularly in relation to COVID-19.” from the report
Testing and vaccination checks
People and staff were supported to access regular COVID-19 testing. The home had systems to check vaccination requirements for staff and visiting professionals.
“Staff and people were supported to access regular COVID-19 testing and the provider had systems in place to ensure they followed current guidance in relation to COVID-19 vaccinations for staff and visiting professionals.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 18 January 2022?
- 02How do you currently manage staffing pressures, and what happens if COVID-19 affects staffing levels?
- 03How do you keep families informed about important changes affecting their relatives?
- 04How are visits currently arranged, and what steps are taken to prevent infections spreading?
- 05How do you check that staff and visiting professionals meet current vaccination or exemption requirements?
This was a targeted inspection of infection prevention and control, with questions about staffing pressures; it did not provide ratings for the overall service or the other four questions. This explanation was written from the published report of 4 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2020
Meadowview Care Home is rated Good; inspectors found safe, well-managed care, with some records and refurbishment still needing development.
This was a focused inspection on 7 and 9 October 2020. Inspectors looked at medicines, safety, infection control and how the home was managed. They spoke with people, relatives, staff and managers, observed care and reviewed records.
The home was rated Good overall. Safe improved from Requires Improvement to Good. Inspectors found that medicines were being managed safely, staff understood safeguarding, risks were assessed and infection control arrangements were suitable.
Families and people living at the home spoke positively about the staff and manager. The systems used to check quality and safety had improved. However, the report says more work was needed on care records and the refurbishment and decoration of the home.
Only Safe and Well-led were inspected during this visit. The other three areas were not inspected, so their previous ratings were used when calculating the overall rating.
Medicines safety
Medicines audits had been strengthened and staff had the training and skills needed to support people with medicines.
“Auditing systems had strengthened since the last inspection to improve management of medication.” from the report
Kind and reassuring staff
People and relatives said staff were kind, helpful and reassuring. Inspectors found there were enough staff with the right skills.
“There were enough staff with the right skills to support people.” from the report
Infection control
Staff used protective equipment and followed infection control guidance. Inspectors were assured that the home was taking steps to reduce infection risks.
“Staff followed good infection control practices and used personal protective equipment to help prevent the spread of healthcare related infections.” from the report
Improved oversight
The systems for checking care quality and safety had improved. Audits were being used to improve care and medicines management.
“The systems in place to ensure the quality and safety of the service had improved and there was effective oversight of the service.” from the report
Care records still developing
needs fixingThe report says care records were still being developed. Ask how complete and up to date records now are for your relative.
“Staff continued their development of people's care records.” from the report
Refurbishment still needed
needs fixingFurther work was planned on the refurbishment and decoration of the home, including development of the environment for people living with dementia.
“Further development was needed to continue the refurbishment and decoration of the home and continuation of the development of all care records.” from the report
- 01What improvements have been made to care records since the inspection?
- 02What refurbishment and decoration work has been completed, and what remains to be done?
- 03How are medicines audits carried out now, and how are any problems followed up?
- 04How will the environment be developed to better meet the needs of people living with dementia?
- 05How will my family be kept updated about my relative's care and any changes?
This was a focused inspection of Safe and Well-led only, following concerns about medicines; Effective, Caring and Responsive were not inspected and their previous ratings were carried over. This explanation was written from the published report of 29 October 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Meadowview Care Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019Goodstayed GoodSafe: Requires improvementWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 3 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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