CQC report explained · a residential care home
What the CQC found at Meadows Park Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Individual and environmental risks were assessed, medicines were managed safely, and infection control arrangements were found to be effective.
- Effective?
- Good
- People’s health, nutrition and communication needs were assessed and supported. Staff had suitable training and worked with health professionals when needed.
- Caring?
- Good
- Inspectors saw kind and respectful interactions. People were involved in decisions about their care, and their privacy, dignity, independence and personal choices were supported.
- Responsive?
- Good
- Care plans were detailed and personalised. People had access to activities, visitors, communication support and end of life care based on their wishes.
- Well-led?
- Good
- The home had a clear management structure and regular audits covering care plans, medicines, weights, incidents and the environment. Managers acted on feedback and used action plans to improve care.
What inspectors found, March 2023
Meadows Park Care Home is rated Good; inspectors found safe, kind and personalised care, although staffing had been difficult during the previous year.
This was the home’s first inspection. It was unannounced and took place over two days in January 2023. Inspectors spoke with people living there, relatives and staff, observed care, and reviewed care plans, medicines records, risk assessments and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, medicines were managed safely, staff were trained, and risks to people’s health and safety were assessed and managed.
People were treated with kindness and respect. Their care was personalised, their choices were supported, and they could take part in activities and receive visitors. The home had systems for checking quality and learning when things went wrong.
The Good rating means inspectors found consistently good care and management at the time of this inspection. It does not mean that every part of the service was perfect.
Safe care and medicines
Inspectors found clear safeguarding processes, suitable risk assessments and safe medicines management. Staff knew how to report concerns and medicines were given at the times people needed them.
“People's medicines were managed safely, and people were protected from the risks of infection as staff followed safe infection prevention and control practice.” from the report
Kind and respectful staff
People were treated with compassion and respect. Inspectors saw staff supporting people calmly, including spending time with people during meals and helping them with personal interests.
“Throughout the inspection we saw positive interactions between people and staff.” from the report
Personalised care
Care plans included detailed information about people’s needs, preferences and health conditions. Staff used this information to provide individualised support.
“People received personalised care from staff who showed good knowledge of people's needs.” from the report
Good activities and relationships
People could join different activities based on their interests, and relatives and friends were welcomed. The layout and mealtime arrangements helped people socialise.
“There was a range of social activities available to meet different individual's preferences.” from the report
Active quality checks
Managers regularly checked care, medicines, accidents, the environment and people’s health. These checks fed into action plans, and inspectors found the systems were effective.
“There were regular quality monitoring audits undertaken in areas such as people's; care plans, weights and prevention of skin damage, the environment, medicines and any incidents and accidents.” from the report
Call bell delays when short staffed
minorOne person said call bells were usually answered quickly, but response times could reach 10 minutes when staffing was low. Ask how quickly calls are answered now and how delays are monitored.
“One person told us the call bell response times were mostly quick but if they were a bit short staffed it may take up to 10 minutes.” from the report
- 01What are the current staffing levels on each shift, and how do you cover sickness, vacancies or unexpected absences?
- 02How quickly are call bells usually answered, and what action is taken if response times become longer?
- 03How often are my relative’s care plan and risk assessments reviewed, and how will changes in their needs be communicated to me?
- 04What activities are available, and how do you match them to each person’s interests and communication needs?
- 05How would you support my relative and our family if they needed end of life care?
This was an unannounced first inspection of the care home, covering all five CQC key questions and both the premises and care provided. This explanation was written from the published report of 16 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Meadows Park Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2021
Registered with the Care Quality Commission on 25 August 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.