CQC report explained · a residential care home
What the CQC found at Meadowbank Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2018
Meadowbank Residential Care Home was rated Good; inspectors found safe, kind and personalised care, with some building risk assessments needing updates.
Inspectors visited without warning on 18 January 2018. They spoke with 10 people, three relatives and staff. They reviewed four care records and other records about how the home was managed.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, clean premises, suitable training and good support with food, drinks and healthcare.
People were treated with kindness and dignity. Care plans were individualised and reviewed. The home had a complaints process and regular checks on care quality. Some building safety assessments needed updating, but the provider arranged new reports after the inspection.
Safe care
Inspectors found that people were protected from abuse and other risks. Staff understood how to recognise and report concerns.
“People's safety was maintained. This included protection from the risks of abuse, neglect, discrimination, injuries and accidents.” from the report
Kind and respectful staff
People and relatives spoke positively about staff. Inspectors saw respectful care that protected privacy, dignity and independence.
“Most of the people and family members we interacted with spoke highly of the staff.” from the report
Personalised care
Care plans included people's health needs, preferences and wishes. They were reviewed regularly and involved families where appropriate.
“Care plans were comprehensive and we saw evidence of monthly evaluations.” from the report
Good management checks
The home used audits and action plans to check areas such as medicines, infection control, training and care records.
“A number of quality audits and checks were used to gauge the safety and quality of care.” from the report
Building risk assessments
needs fixingSome assessments about the building and premises needed improvement. The provider arranged contractors and sent updated documents after the inspection.
“Some risk assessments related to the maintenance of the premises and building required improvements.” from the report
Storage of thickener
minorA container of fluid thickener had been left in a person's room, creating a possible safety risk. Staff moved it promptly to a kitchen cupboard after inspectors raised the issue.
“We saw that a container of fluid thickener was left on top of a chest of drawers in a person's room.” from the report
- 01How often are building and premises safety assessments now completed, and who checks that any actions are finished?
- 02How are fluid thickeners and other products that could be unsafe if misused stored?
- 03How will my relative's care plan be reviewed, and how will our family be involved?
- 04What activities are available for people who do not want to join the main group activity?
- 05How are medicines explained to people, and what support is available if someone has questions about them?
This was an unannounced inspection of the overall service, including the premises and care provided, and all five CQC questions were rated. This explanation was written from the published report of 28 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Meadowbank Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Meadowbank Residential Care Home →
- April 2016
Registered with the Care Quality Commission on 12 April 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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83 live-in carers within about an hour of Windsor and Maidenhead
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.