CQC report explained · a nursing home
What the CQC found at Meadow View
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care, with improvements since the previous inspection.
Inspectors made an unannounced, comprehensive visit on 18 June 2018. They observed people and staff, spoke with the manager, staff and relatives, and reviewed care records, medicines, training, recruitment, complaints and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable recruitment checks and staff who understood people's needs and how to protect them from harm.
People were supported to make choices, stay independent and take part in hobbies and community activities. Their care plans were detailed and regularly reviewed. The home had improved areas identified at the previous inspection, including storage of harmful products and checks on beds and equipment.
Safe care and staffing
There were enough staff to meet people's needs and support them to go out. Staff understood how to recognise and report abuse and how to manage anxiety and complex behaviour.
“We saw that there were sufficient staff to meet people's needs promptly.” from the report
Improved safety
The home had acted on the previous inspection's safety concerns. Equipment and beds were checked, and cleaning products were locked away.
“On this inspection we found improvements had been made.” from the report
Kind and respectful staff
Inspectors found staff were caring and knew people's preferences. Staff promoted privacy, dignity, choice and independence.
“People were supported by a staff team that were kind, caring and supportive.” from the report
Good oversight
The manager and staff worked together, listened to views and used audits to check medicines, care records, safety and incidents.
“The provider carried out quality checks on how the service was managed.” from the report
Accessible information was still being developed
minorThe provider was reviewing how information could be presented in formats that people could understand. Families should ask what accessible communication is now available for their relative.
“The provider was reviewing how information could be produced in a suitable format for people.” from the report
- 01What accessible formats are now available so my relative can understand information and express their views?
- 02How would you support my relative's specific communication needs, including gestures, facial expressions or communication passports?
- 03How do you make sure medicines, including medicines used for anxiety or epilepsy, are given safely and consistently?
- 04How would my relative be supported to continue their hobbies, community activities and preferred daily routines?
- 05How would you involve our family in decisions about care and in raising or resolving a complaint?
This was an unannounced comprehensive inspection covering all five questions; end of life care was not reviewed because nobody was receiving it at the time. This explanation was written from the published report of 25 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Meadow View
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.