CQC report explained · a residential care home
What the CQC found at Meadfoot View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks, medicines, recruitment, fire safety and infection control were managed appropriately, although some staff reported occasional staffing pressure during unplanned sickness.
- Effective?
- Good
- People's needs were assessed before admission and staff had suitable training and supervision. People were supported with nutrition, healthcare, independence and lawful decision-making.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people's communication, choices, privacy and independence, and involved them and those important to them in care decisions.
- Responsive?
- Good
- Care was personalised to people's needs, preferences, communication styles and goals. People were supported to take part in regular social and leisure activities and to raise concerns.
- Well-led?
- Good
- The managers promoted person-centred care and used audits, feedback and a development plan to monitor and improve the service. Staff, relatives and healthcare professionals gave positive feedback.
What inspectors found, May 2023
Rated Good; inspectors found safe, kind and personalised care, with occasional staffing pressure during unplanned sickness.
This was the first inspection since the home registered. It was unannounced and took place on 09 May 2023. Two inspectors spoke with people, staff, relatives and healthcare professionals. They also checked care records, medicines, recruitment files, safety checks and quality records.
The inspectors found people were safe, treated with kindness and supported by staff who understood their needs. Medicines were managed safely. People had enough staff support overall, received help with food and healthcare, and were supported to make choices and stay involved in activities and relationships.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found the home was meeting people's needs, protecting them from avoidable harm and providing consistently good care at the time of the inspection.
People felt safe
People told inspectors they felt safe with staff, and inspectors saw people relaxed in their company. Safeguarding systems and safety checks were in place.
“People using the service were seen to be relaxed in the company of staff.” from the report
Safe medicines support
The home had systems for ordering, storing, giving and returning medicines. Staff were trained and checks were carried out.
“People's medicines were managed so they received them safely.” from the report
Personalised communication
Staff understood how each person communicated and used tailored plans and communication aids where needed.
“People had individual communication plans that detailed effective and preferred methods of communication, including the approach to use for different situations.” from the report
Kind and respectful care
Inspectors found staff were calm, attentive and respectful. People were involved in choices about their care and supported to maintain important relationships.
“People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to.” from the report
Active management
The managers used audits, feedback and a service development plan to monitor quality and make improvements.
“There was a governance framework in place to monitor and assess the quality and safety of the service.” from the report
Staffing during sickness
needs fixingSome staff said staffing levels were not always sufficient at times, mainly because of unplanned sickness. Inspectors still found there were enough staff overall to meet people's needs.
“Some staff did tell us at times staffing levels were not sufficient, but this was very often due to unplanned sickness.” from the report
- 01How do you maintain safe staffing levels when there is unplanned sickness?
- 02How often do you review staffing levels against each person's changing needs?
- 03How would you support my relative's preferred communication method and sensory needs?
- 04How would my relative be involved in decisions about their care, risks and daily activities?
- 05How do you use complaints, surveys and audits to make improvements?
This was the first unannounced inspection of the newly registered home and covered the premises, care provided and all five CQC questions. This explanation was written from the published report of 25 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Meadfoot View
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2021
Registered with the Care Quality Commission on 25 June 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
21 live-in carers within about an hour of Torbay
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,400 a week. 17 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.