CQC report explained · a residential care home
What the CQC found at Mayfields
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using protective equipment safely, arranging testing and maintaining hygiene.
- Effective?
- Good
- This targeted inspection did not report findings about whether care was effective.
- Caring?
- Good
- This targeted inspection did not report findings about the quality of personal care or relationships.
- Responsive?
- Good
- This targeted inspection did not report findings about how care was planned or adapted to people's needs.
- Well-led?
- Good
- This targeted inspection did not report findings about the home's leadership or management.
What inspectors found, February 2021
Inspected but not rated; inspectors found good infection-control practice and well-managed visits.
This was an announced, targeted inspection on 22 January 2021. It focused on infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was managing visitors, social distancing, protective equipment, testing, cleaning and infection outbreaks. They found the environment clean and hygienic, and saw staff wearing the correct protective equipment.
Relatives spoke positively about communication and visits. The home was inspected but not rated, so this report does not provide an overall quality rating.
Visitor safety
Visitors completed health screening, had their temperature checked and were given masks and protective equipment. Visits were pre-booked and described as well managed.
“All visitors were asked to complete a health screening form, have their temperature checked and were provided with face masks to wear throughout their visit.” from the report
Clean environment
The home had increased its cleaning routines to reduce the risk of infection. Inspectors found the environment very clean and hygienic.
“The service had increased the cleaning schedules and routines to reduce the risks of cross infection.” from the report
Protective equipment
Inspectors saw staff wearing the correct protective equipment throughout the inspection, and visitors had access to protective equipment and hand hygiene facilities.
“We observed staff to be wearing the correct personal protective equipment (PPE) throughout the inspection.” from the report
Communication with relatives
Relatives spoke positively about communication during the pandemic and about the arrangements for garden and indoor visits.
“Communication by the home throughout the last year has been very good.” from the report
Testing and training
People and staff were taking part in regular COVID-19 testing. Staff had training for their roles and for managing COVID-19.
“People and staff were taking part in regular COVID-19 testing.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are people and staff now tested for COVID-19?
- 02How are visitors screened, and what protective equipment and handwashing facilities are provided?
- 03How often are cleaning schedules reviewed, especially in shared areas?
- 04How are individual COVID-19 risk assessments updated when people's needs change?
- 05What recent inspection or assessment covers care, staffing, leadership and other areas not included in this targeted inspection?
This was an announced targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide ratings for the other key questions or an overall rating. This explanation was written from the published report of 20 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
This was an unannounced inspection on 20 December 2018. The inspectors spoke with people living in the home, relatives and staff. They observed care and checked care records, medicines records, recruitment, training, quality checks and the building.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines practice, a clean environment and good systems for assessing risks.
People were treated with kindness, dignity and respect. Their care plans included their preferences and needs, and people and relatives were involved in planning care. Inspectors also found a good range of activities, social events and support for independence.
The home was also rated Good at the previous inspection, published in August 2016. The report says it remained Good overall and that the provider would continue to be monitored until the next inspection.
Kind and respectful care
Staff knew people well and supported their dignity, choices and independence. People and relatives were involved in all aspects of care.
“People continued to receive safe and effective care from kind and caring staff.” from the report
Staffing and safety
Inspectors found enough safely recruited and trained staff to meet people's needs. Risks, equipment, fire safety and emergency plans were checked.
“There were enough safely recruited and trained staff on duty to meet people's needs and respond to request for assistance.” from the report
Activities and social life
People could take part in trips, exercise, crafts, gardening, music and reminiscence activities. Volunteers and community groups also supported social contact.
“There was a wide range of activities on offer that people enjoyed including trips out in the mini bus, exercise classes, art and craft, a gardening club, reading the papers, knitting groups and music therapy.” from the report
Quality monitoring
The management team used audits and feedback to check the service. The report says action was taken when improvements were needed.
“Comprehensive audits were undertaken by the registered manager and provider to monitor the standards and quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan, including their likes, dislikes, preferences and health needs?
- 02How many staff would be on duty for my relative's care, and how would you cover unexpected staff absence?
- 03Which activities and trips would be suitable for my relative, and how would you support them to take part?
- 04How would you involve our family in decisions about care, including any Mental Capacity Act or Deprivation of Liberty Safeguards decisions?
- 05How would you record and respond to any changes in my relative's health or wellbeing?
This was an unannounced inspection of the care provided and the premises, and it assessed all five CQC questions; the previous overall rating was Good. This explanation was written from the published report of 8 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mayfields
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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84 live-in carers within about an hour of Cheshire West and Chester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.