CQC report explained · a residential care home
What the CQC found at Maybank Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks, using protective equipment safely and facilitating visits in line with current guidance.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2022
Maybank Residential Care Home was inspected but not rated; inspectors found strong COVID-19 infection-control arrangements.
This was an announced, targeted inspection on 18 January 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the home.
The home had up-to-date COVID-19 policies and risk assessments. Inspectors found safe arrangements for visitors, effective use of protective equipment, regular cleaning and infection-control checks.
The home was meeting the requirement for non-exempt staff and visiting professionals to be vaccinated against COVID-19. The overall service was inspected but not rated, so this report does not give a new overall quality rating.
Visitor safety
Visitors had to meet several COVID-19 safety requirements, including testing, vaccination evidence, hand sanitising and protective equipment.
“Safe arrangements were in place for professionals visiting the service.” from the report
Infection-control training
Staff had training and refresher training on infection prevention and the safe use and disposal of protective equipment. Spot checks were used to check practice.
“There was a programme of training refreshers to ensure staff knowledge was kept up to date.” from the report
Clean environment
The home was clean and fresh, with extra cleaning of frequently touched surfaces and regular infection-control audits.
“The service was clean and fresh, staff carried out a number of additional tasks, such as cleaning of any regular touchpoint surfaces.” from the report
Outbreak planning
Staff knew how to put enhanced infection-control measures in place if someone developed symptoms, to reduce the risk of infection spreading.
“Staff had been trained and knew how to immediately instigate an enhanced infection control measures to care for people with symptoms to avoid the virus spreading to other residents and staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently manage staffing pressures linked to COVID-19, and what effect could they have on care?
- 02How are visitors checked and supported to follow infection-control requirements now?
- 03What would you do if a resident or staff member developed COVID-19 symptoms?
- 04How often are frequently touched surfaces cleaned and infection-control audits completed?
- 05How do you check that staff keep their infection-control and protective-equipment training up to date?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not provide ratings for the other key questions. This explanation was written from the published report of 26 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Maybank Residential Care Home was rated Good; inspectors found safe, kind and personalised care, with training compliance recorded at 82%.
This was an unannounced inspection on 28 February and 2 March 2020. One inspector spoke with three people, five staff members and contacted relatives. The inspector also observed care and checked medicines, care plans, staff records and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they were happy and could choose where to go and what to do. Inspectors found that medicines, safeguarding, risk management, staffing and infection control were managed safely.
People were supported to make choices, attend healthcare appointments, access the community and take part in activities. Care plans reflected people's needs and preferences. The well-led rating improved from Requires Improvement at the previous inspection to Good.
Medicines were managed safely
Inspectors found that medicines were stored securely, records were complete and audits were used to identify problems. Improvements had been made after the previous inspection's recommendation about medicines.
“Medicines were stored and administered safely. Each person had a cabinet in their room which was locked and secured to the wall.” from the report
Kind and respectful support
People were treated with kindness and were supported to make choices about their daily lives. Staff knew people's preferences and promoted privacy, dignity and independence.
“We observed kind caring interactions between staff and people.” from the report
Personalised activities and community access
People were supported to attend day centres, go shopping, volunteer and take part in activities such as music therapy and gardening.
“People were supported to participate in a wide range of activities including music therapy and gardening.” from the report
Improved management oversight
The home had quality checks covering areas such as health and safety, care plans and medicines. The well-led rating improved from Requires Improvement to Good.
“Governance systems monitored the quality of the service.” from the report
Training compliance was not complete
needs fixingThe training record showed overall compliance of 82%. Ask which training was outstanding at the inspection and whether it has since been completed.
“The training matrix we viewed showed an overall compliance of eighty two percent.” from the report
- 01The report recorded 82% overall training compliance. Which staff training was outstanding, and has it now been completed?
- 02How are care plans being updated while the current care plan format is changed?
- 03How would staff support my relative with their specific health needs, communication needs or behaviour?
- 04What activities and community opportunities would my relative be able to choose from each week?
- 05If my relative needed medicines given covertly, how would decisions, reviews and records be managed?
This was an unannounced inspection covering all five CQC questions, including both the premises and the care provided. This explanation was written from the published report of 2 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Maybank Residential Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Maybank Residential Care Home →
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Maybank Residential Care Home →
- August 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- September 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 6 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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89 live-in carers within about an hour of Buckinghamshire
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Most charge £1,020 to £1,300 a week. 79 can care for a couple. 13 years' experience on average.
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