CQC report explained · a residential care home
What the CQC found at Max Potential UK Ltd
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Staffing was adjusted to people's changing needs, and staff recruitment included identity checks, references and DBS checks. Inspectors found robust medicines systems and regularly maintained premises and equipment.
- Effective?
- Good
- Care plans included health, support and nutritional information. Staff had induction, ongoing training, supervision and appraisals, and the home worked with other professionals when needed.
- Caring?
- Good
- Inspectors observed care delivered with kindness, compassion and respect. People's privacy, dignity, communication needs and involvement in their care were supported.
- Responsive?
- Good
- The home was flexible about respite and emergency support. It offered a range of indoor and outdoor activities and took account of people's backgrounds, preferences and spiritual needs.
- Well-led?
- Good
- People, relatives and staff described management as approachable and supportive. Regular audits, feedback and unannounced management visits were used to check care and make improvements.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and flexible care with effective management and no serious risks or concerns.
The CQC carried out a comprehensive, unannounced inspection on 22 May 2018. One inspector spoke with people using the service, a relative, staff, managers and professionals. They also observed care and checked care plans, staff files, training records, safety records, audits and meeting minutes.
The home provides respite care for up to eight people with learning and/or physical disabilities. It also provides day care. Inspectors found flexible staffing, safe recruitment, robust medicines systems, suitable care plans and regular staff training.
People were treated with kindness and respect. The home offered activities, supported people's spiritual needs and adapted information to help people understand it. Inspectors also found that complaints were handled appropriately and that management carried out regular checks and acted on learning.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection, so the report was written in a shorter format.
Flexible staffing
Staffing levels were adjusted according to the number of people using the service and their individual needs, including whether waking night support was needed.
“Staffing levels were flexible and staff were recruited safely.” from the report
Medicines management
Staff were trained and checked as competent before administering medicines. Inspectors found that medicines records and storage arrangements were appropriate.
“There was an up to date and appropriate medicines management policy and procedure and medicines systems were robust.” from the report
Kind and respectful care
Inspectors saw staff speaking kindly, listening to people and respecting their privacy and dignity.
“We observed care and support on the day of the inspection and saw that this was offered with kindness, compassion and respect.” from the report
Activities and personal choice
People could take part in activities such as swimming, cycling, cooking, crafts, games and outings. Their cultural and spiritual needs were also considered.
“The service was responsive and flexible to changing needs.” from the report
Checks and improvement
The management team carried out regular audits, gathered feedback and followed up issues to improve the service.
“Quality checks and audits took place regularly and the service learned from these and made improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adjust staffing if my relative's needs changed, including overnight?
- 02How will you explain care plans and important information in a way my relative can understand?
- 03What training and competency checks will staff have for my relative's specific health needs and medicines?
- 04Which activities and community visits would be suitable for my relative?
- 05How will you keep our family informed about achievements, concerns or changes in care?
This was a comprehensive, unannounced inspection covering all five questions, and the report says the Good rating remained unchanged from the previous inspection. This explanation was written from the published report of 16 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Max Potential UK Ltd
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015
Registered with the Care Quality Commission on 19 May 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Bolton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.