CQC report explained · a nursing home
What the CQC found at Maurice House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2017
Rated Good; inspectors found safe, kind and responsive care, with minor issues around fridge temperature checks and complaints.
This was an unannounced inspection on 17 and 19 October 2017. Two inspectors and an expert by experience looked around the home, spoke with people, relatives, staff and a health professional, observed care, and checked care plans, risk assessments, medicines, staff records and safety checks.
Inspectors found people were safe and supported by enough staff. Medicines were generally managed safely, care was based on people's needs, and staff understood consent and mental capacity. People were treated with kindness and respect, had activities and choices, and were involved in their care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found the service met the relevant standards at the time of this inspection. Caring had been Outstanding at the previous inspection in November 2015 but was rated Good this time.
Safe staffing
People said there were enough staff, and inspectors saw call bells answered quickly. Staffing was reviewed when people's needs changed.
“People were supported by sufficient numbers of staff who knew them well.” from the report
Kind and respectful care
Staff built trusting relationships and promoted people's dignity, independence and choices.
“People were treated with kindness, compassion and respect.” from the report
Activities and independence
People could follow their interests and take part in varied activities, including gardening, cooking, outings and themed events.
“People had plenty to do during the day.” from the report
Fridge temperature checks
needs fixingOne medicines fridge did not have its temperature checked every day. The issue had been found through an audit and staff were reminded to complete the checks.
“We found one fridge where the checking of temperatures had not been completed each day.” from the report
Complaints handling
needs fixingA survey found that a small number of people did not feel staff dealt with complaints effectively. The home said it had reminded staff to deal with minor issues and escalate unresolved concerns.
“The latest survey had identified a small number of people did not feel staff addressed complaints effectively” from the report
Caring rating reduced
minorCaring was rated Good rather than Outstanding because inspectors did not find evidence of innovative practice or improvements in meeting individual needs.
“However, the service had not demonstrated innovative practice or made improvements to how they met people's individual needs.” from the report
- 01How do you now make sure every medicines fridge temperature is checked and recorded every day?
- 02What changes have you made to ensure complaints are dealt with effectively and promptly?
- 03What has changed since the Caring rating fell from Outstanding to Good?
- 04How do you make sure staffing levels remain sufficient when people's needs change or agency staff are used?
- 05How are people living with dementia supported at night, including if staff clothing could be disorientating?
This was an unannounced inspection covering all five quality areas, with observations, discussions and checks of care, staffing, medicines, records and the environment. This explanation was written from the published report of 7 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Maurice House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.