CQC report explained · a residential care home
What the CQC found at Marner House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2018
Rated Good; inspectors found safe, kind and effective rehabilitation, but noted recent staff turnover and a lower Responsive rating.
Inspectors visited on 17 January 2018 with two days' notice. They spoke with people, staff and health professionals, reviewed care and medicine records, and checked recruitment and quality records.
They found people were safe and cared for by kind staff. Risks and medicines were managed safely, staff were trained, and people received support from health professionals as part of their rehabilitation plans.
The home supported people to make choices, build independence and take part in activities they enjoyed. There was a registered manager and quality checks were being used to identify improvements.
The overall rating was Good, with Good ratings in all five areas. Responsive fell from Outstanding at the previous inspection in April 2016, although inspectors still found the service responsive.
Rehabilitation focus
Rehabilitation was central to the service. Staff supported people to practise everyday skills and work towards greater independence.
“The vision of rehabilitation was at the heart of the service and was shared by people at Marner House and the staff team.” from the report
Safety systems
Inspectors found that risks, safeguarding concerns, accidents and medicines were monitored and acted on.
“People had up to date risk assessments, which provided staff with the information they needed to minimise risks to people.” from the report
Skilled partnership working
Staff worked with health professionals to develop and review rehabilitation plans for people's individual needs.
“Staff worked closely with other healthcare professionals, such as cognitive behavioural therapists, speech and language therapists and physiotherapists in developing and following person centred rehabilitation packages designed to meet people's specific needs and goals.” from the report
Kind and respectful care
People said staff were kind. Inspectors saw that privacy, dignity and personal choices were respected.
“People said staff were always kind to them.” from the report
Activities and independence
People were supported with hobbies, community activities, education and volunteering linked to their rehabilitation goals.
“People were supported to take part in social activities in accordance with their interests and hobbies.” from the report
Recent staff turnover
minorThere had been substantial staff changes, with some agency staff used while new staff were recruited. The report says this had affected the service and that the team needed time to settle.
“Unfortunately there has been a massive turnover of staff, this has had an impact. Things need to settle down for a while.” from the report
- 01How many regular staff and agency staff are currently working here?
- 02How do you make sure new staff understand Acquired Brain Injury and each person's rehabilitation plan?
- 03How often are rehabilitation goals reviewed, and how will you tell us whether our relative is making progress?
- 04How can family members be involved in care reviews, feedback and any end of life care planning?
- 05Which improvements identified through audits are still outstanding, and when are they expected to be completed?
This was an announced inspection covering all five CQC questions, the care home premises and personal care in supported living arrangements, but not the premises of the supported living homes. This explanation was written from the published report of 10 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Marner House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- June 2014
Registered with the Care Quality Commission on 30 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Warwickshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.