CQC report explained · a nursing home
What the CQC found at Marmaduke
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, suitable risk assessments and safe medicines management. Infection prevention and visiting arrangements were also found to be satisfactory.
- Effective?
- Good
- People's needs were assessed and care plans guided staff. Staff were trained and checked, people's food and drink needs were met, and health referrals were made promptly.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's needs and supported them to make choices and maintain their privacy.
- Responsive?
- Good
- Care was personalised and based on people's preferences. The home provided activities, supported contact with relatives and friends, and had a complaints procedure.
- Well-led?
- Good
- Inspectors found an open culture, visible management and regular checks on quality. Feedback from people and relatives was collected and action plans were used when shortfalls were found.
What inspectors found, August 2022
Marmaduke rated Good; inspectors found safe, kind and personalised care with effective management.
This was the first inspection since the home registered in May 2021. It was unannounced and took place on 10 August 2022. One inspector spoke with people, relatives, staff and visiting professionals, and checked care, medicines, recruitment and management records.
The home provided personal and nursing care for 17 people, with space for up to 18. Inspectors found enough staff, safe recruitment, suitable training and safe medicines management. Infection prevention arrangements were also found to be effective.
People and relatives said staff knew people well, listened to them and respected their privacy and dignity. Care plans reflected people's choices, activities were provided, and relatives were involved in care.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means the inspection found good standards across the areas checked, but the rating reflects the evidence available during this inspection.
Enough suitable staff
Inspectors found appropriate staffing levels and evidence of safe recruitment. Staff training and competency checks supported their ability to carry out their roles.
“Appropriate staffing levels were in place to meet the needs of people in the service.” from the report
Kind and respectful care
People and relatives described staff as caring and approachable. Inspectors observed staff respecting people's privacy, dignity and personal preferences.
“The staff were friendly and approachable and had a good knowledge of people's diverse needs.” from the report
Personalised support
Care plans contained detailed information about people's needs and preferences. Staff were observed providing patient and attentive care.
“Care plans contained detailed, person-centred information which provided clear guidance for staff on how to support people.” from the report
Activities and relationships
The home had an activity plan including dancing, singing, pet therapy and community trips. People were supported to maintain relationships with relatives and friends.
“Activities included dancing, singing, pet therapy and supporting people to go out into the community.” from the report
Quality oversight
Management used audits, checks, feedback and action plans to monitor the home. The provider also carried out regular checks.
“The provider had a quality monitoring system, which consisted of audits, checks and visits from the senior management team.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update care for my relative, especially if they have dementia or nursing needs?
- 02How do you use your staffing and dependency checks to make sure there are enough staff on each shift?
- 03How will you support my relative to take part in activities and maintain contact with family and friends?
- 04How will you keep me informed about changes in my relative's care or health?
- 05How can I raise a complaint, and how will you respond to it?
This was an unannounced first inspection covering all five CQC key questions, including infection prevention and control. This explanation was written from the published report of 31 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Marmaduke
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2021
Registered with the Care Quality Commission on 4 May 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.