CQC report explained · a residential care home
What the CQC found at Marine Court Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable risk assessments, safety checks, staffing and recruitment processes. Medicines were administered safely and records were completed correctly.
- Effective?
- Good
- People's needs were assessed and reviewed, and staff had training and supervision. People received suitable food and drinks and prompt support from health professionals.
- Caring?
- Good
- Staff were kind, attentive and respectful. People were involved in decisions about their care and were supported to maintain their dignity.
- Responsive?
- Good
- Care was based on people's personal needs, wishes and backgrounds. However, people said activities were limited and lacked sufficient challenge or entertainment value.
- Well-led?
- Good
- The home was well managed, with visible management and regular checks, audits and surveys. Inspectors found that the service identified problems and acted to improve them.
What inspectors found, November 2018
Marine Court Residential Home was rated Good; inspectors found safe, kind and well-managed care, but activities were limited.
This was an unannounced inspection on 20 September 2018. Inspectors spoke with people living in the home, relatives, staff and a visiting community nurse. They also reviewed care records, medicines records, recruitment files, training information, safety checks and the building.
The home was rated Good overall and Good in all five areas. Inspectors found suitable staffing, safe medicines management, good care planning and prompt access to health professionals. Staff were kind, respectful and responsive to people's needs.
The main weakness was activities. People said the activities were limited and not always interesting. The home was trying to replace its activities co-ordinator and recognised that this area needed improvement.
The home was still rated Good, as it had met the required standards overall. It had also kept its Good rating from the previous inspection in September 2015.
Safe care and medicines
Inspectors found comprehensive risk assessments, suitable safety checks and safe medicines management. Staff knew how to support people who were at risk of falls or choking.
“Medicines were managed and administered safely.” from the report
Kind and respectful staff
Staff were observed speaking with people sensitively and creating a relaxed atmosphere. People said staff were friendly, helpful and polite.
“Staff were attentive and present at all times.” from the report
Good health support
People had regular access to doctors, nurses and other health professionals. Staff acted on advice and arranged specialist support when needed.
“People benefitted from good access to medical professionals.” from the report
Strong management
Management was visible and approachable. Regular audits, surveys and action plans were used to identify and address issues.
“The service was well managed and well led by the management team” from the report
Personalised care
Care plans included people's likes, dislikes, backgrounds and personalities. Staff used this information to provide care that reflected individual needs and wishes.
“This facilitated person-centred care planning and delivery, which was beneficial to peoples' well-being and happiness.” from the report
Limited activities
needs fixingPeople said the activities on offer were limited and not very interesting. The home was trying to replace its previous activities co-ordinator and recognised that this support needed to improve.
“The choice of activities is a bit limited and those on offer are not very interesting” from the report
Recruitment pressure
minorManagement said staff recruitment was the home's greatest challenge. Inspectors found enough permanent staff at the time of the inspection, but families may want to ask whether this remains the case.
“staff recruitment was the greatest challenge for the service” from the report
- 01What activities are currently available, and how have they improved since inspectors said the choice was limited?
- 02Do you currently have enough permanent staff for every shift?
- 03How does the home make sure medicines are given on time and recorded correctly?
- 04How often will my relative's care plan be reviewed, and how will the family be involved?
- 05How will you respond if my relative's health or care needs change?
This was an unannounced inspection covering all five CQC questions, and the Good ratings were maintained from the previous inspection in 2015. This explanation was written from the published report of 6 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Marine Court Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Marine Court Residential Home →
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 2 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Norfolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.