CQC report explained · a residential care home
What the CQC found at Mapplewell Manor
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured about infection prevention and control. This included PPE, testing, cleaning, visiting arrangements and the safe admission of people.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Outstanding
- This area was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This area was not assessed in this targeted inspection.
- Well-led?
- Outstanding
- This area was not assessed in this targeted inspection.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about infection control and COVID-19 arrangements.
This was an announced, targeted inspection on 10 February 2021. It focused on infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home used PPE safely, arranged testing, followed social distancing and shielding rules, and had suitable arrangements for visitors and new admissions. They also found the home very clean and well kept.
The home had a dedicated visitor room, regular cleaning, infection control training and checks on staff PPE and handwashing. Families could keep in touch through visits where permitted, telephone calls, video calls and online relatives' meetings.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a rated judgement about the other areas of care.
Infection control
The home had detailed infection control policies, audits and risk assessments. Inspectors saw that the home was clean and well kept.
“We observed that the home was very clean and well kept.” from the report
PPE training
Staff had infection control and PPE training. The manager checked that staff understood how to use PPE and wash their hands effectively.
“The registered manager had completed competency checks to ensure all staff understood how to wear PPE and effective handwashing.” from the report
Visits and family contact
The home had a dedicated visiting room and staff member to oversee visits when restrictions allowed. Families could also keep in touch by telephone, video calls and online meetings.
“There was a dedicated staff member to oversee visits, support people and their families and ensured social distancing was maintained.” from the report
Admissions and testing
New admissions and people returning from hospital were expected to provide test results, have further testing and isolate for 14 days.
“New admissions were expected to provide recent COVID-19 test results, were further tested by the service following admission and isolated upon arrival for 14 days” from the report
Inspectors raised no specific concerns in this report.
- 01How are the testing and isolation arrangements for new admissions and people returning from hospital working now?
- 02How often are staff checked on their use of PPE and handwashing?
- 03What visiting arrangements are currently in place, and how is the visiting room cleaned between visits?
- 04How does the home maintain contact between residents and their families when in-person visits are restricted?
- 05When were the other areas of care, including caring, responsiveness and leadership, last assessed?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated overall and the other areas were not assessed. This explanation was written from the published report of 4 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Outstanding; inspectors found exceptionally caring, responsive and well-led support, with safe and effective care rated Good.
This was an unannounced inspection by two inspectors, an assistant inspector and an Expert by Experience. They spoke with people, relatives, staff and community health professionals. They reviewed care and medicines records, staff files and other documents. They also observed daily life and checked the building.
The inspectors found people were safe, received good care and had their health, food and communication needs supported. Staff were described as skilled, kind and highly motivated. The home was clean, well maintained and had enough staff.
Care was rated Outstanding for caring and responsiveness. People received personalised support, had many activities and were supported to keep relationships, interests and independence. End of life care and support for relatives were also praised.
The overall rating was Outstanding. Safe and Effective were rated Good, while Caring, Responsive and Well-led improved from Good at the previous inspection to Outstanding.
Kind and respectful care
Staff were exceptionally kind and compassionate. Inspectors saw that privacy, dignity and individuality were consistently respected.
“People were cared for by staff who were highly motivated, compassionate and exceptionally kind.” from the report
Personalised support
Staff knew people very well and tailored care to their preferences, communication needs and interests. People were involved in decisions about their care.
“People received highly personalised care from a staff team who knew them exceptionally well.” from the report
Activities and relationships
People had many social, cultural and spiritual opportunities. Staff helped people maintain relationships and pursue interests, including activities they had not tried before.
“The range of activities on offer to people living at Mapplewell Manor was extensive and varied.” from the report
End of life support
The home used detailed final wishes plans and supported both people and their families with compassion during and after end of life care.
“Staff provided people's family and friends with effective emotional support and guidance, both when their family member was nearing the end of their life and after their death.” from the report
Strong leadership
Inspectors found a supportive staff team, good morale and robust checks on quality. Ideas from people and staff were used to improve the home.
“There was a robust quality monitoring system in place to help drive continuous improvements to the care people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess and regularly review my relative's individual needs and preferences?
- 02How would you support my relative's particular communication needs, especially if they could not easily express themselves?
- 03What activities and community links would be available for my relative, based on their interests and past experiences?
- 04How would you involve our family in care planning and keep us informed about changes in care?
- 05How would you record and follow my relative's wishes if they became seriously ill or needed end of life care?
This was an unannounced planned inspection covering all five CQC questions, including both the care provided and the premises. This explanation was written from the published report of 14 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mapplewell Manor
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- December 2018
Registered with the Care Quality Commission on 10 December 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 99 live-in carers within about an hour of Barnsley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Ivy was very kind and gentle in all her dealings with my late mother. They got on very well and were able to share a joke and a laugh.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.