CQC report explained · a nursing home
What the CQC found at Maplehurst Nursing Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Outstanding
- Inspectors found an embedded safety culture, effective risk assessments, enough staff and safe medicines administration. The home was clean and well maintained, with checks for fire, equipment and infection control.
- Effective?
- Outstanding
- Staff had strong skills and received comprehensive training and support. People received appropriate healthcare, and the home followed the principles of the Mental Capacity Act and Deprivation of Liberty Safeguards.
- Caring?
- Outstanding
- People and relatives described staff as extremely caring, kind and attentive. Inspectors saw warm relationships, respect for privacy and dignity, and support for people's choices and independence.
- Responsive?
- Outstanding
- Care plans focused on each person's whole life, interests and wishes. People were supported to socialise, pursue hobbies, try new activities and raise concerns.
- Well-led?
- Outstanding
- Management led by example and had a strong focus on continuous improvement. Quality monitoring was described as robust and embedded, with people kept at the heart of the service.
What inspectors found, January 2018
Rated Outstanding in every area; inspectors found exceptionally safe, effective, caring and personalised care.
Inspectors visited unannounced on 7 November 2017. They spoke with people, relatives, staff and health professionals. They observed care and reviewed care plans, medicines records, staff files, training, complaints, accidents, policies and other records.
They found a strong safety culture, enough skilled staff and safe medicines practice. Staff managed risks while helping people stay independent. The home was clean and well maintained, and staff knew how to identify and report abuse.
Care was highly personalised. Staff knew people's histories, wishes and needs, and supported their health, nutrition, dignity and independence. People were offered many activities, trips and ways to keep in touch with their interests.
All five areas were rated Outstanding: Safe, Effective, Caring, Responsive and Well-led. The home was last inspected on 1 July 2015 and was also rated Outstanding.
Strong safety arrangements
Staff identified and managed risks in a way that helped people remain independent. There were enough skilled staff, and medicines were administered and recorded safely.
“People were safe because a safety culture was embedded at the service.” from the report
Skilled and supported staff
Staff had the knowledge and skills to meet complex needs. Training, supervision, qualifications and development were strongly supported.
“People received exceptionally effective care, based on best practice by staff with an in-depth knowledge of their care and treatment needs” from the report
Kind and respectful care
Inspectors saw staff treating people with warmth, patience and respect. People were supported to make choices and retain their dignity and independence.
“People received empathetic care and their dignity and independence was upheld.” from the report
Personalised daily life
Staff knew people's histories and interests. The home offered varied activities, trips, personalised music and one-to-one support.
“People received exceptionally person centred care from staff who knew each person, about their life and what mattered to them.” from the report
Focused improvement
The provider and manager used audits, staff feedback and best practice to keep improving care. The report says work on eating and drinking for people living with dementia had improved since the previous inspection.
“The provider had robust and embedded quality monitoring arrangements through which they continually reviewed, evaluated and improved people's care.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently make sure there are enough skilled staff at different times of day, including during sickness and staff leave?
- 02How are each person's care plans and life book or social profile reviewed with them and their family?
- 03What support is available for people with swallowing, dehydration or malnutrition risks, and how is this monitored?
- 04Which activities, trips and personalised music options would be suitable for my relative?
- 05How can families raise concerns, and how are complaints recorded and used to make improvements?
This was an unannounced comprehensive inspection of the home, including the premises and care provided, and it assessed all five CQC areas. This explanation was written from the published report of 25 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Maplehurst Nursing Home
2 rated inspections over 2 years: the service has held its Outstanding rating throughout.
- January 2018Outstandingcurrent ratingstayed OutstandingSafe: OutstandingEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- October 2015OutstandingSafe: GoodEffective: OutstandingCaring: GoodResponsive: GoodWell-led: Outstanding
- October 2013
Registered with the Care Quality Commission on 4 October 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.