CQC report explained · a nursing home
What the CQC found at Maple House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Recruitment, safeguarding, risk assessment, medicines, fire safety and incident reporting systems were found to be effective.
- Effective?
- Good
- Staff had relevant training and support. People's consent, nutrition, healthcare and nursing needs were assessed and monitored.
- Caring?
- Good
- People described staff as polite, kind and respectful. Staff supported privacy, dignity, choice and contact with relatives.
- Responsive?
- Good
- Care plans were personalised and reviewed when people's needs changed. There was a varied activities programme and complaints were handled under the home's procedure.
- Well-led?
- Good
- The home had quality checks, regular meetings and systems for acting on people's views. The new manager was experienced but was still applying for CQC registration.
What inspectors found, January 2018
Maple House was rated Good; inspectors found safe, kind and personalised care, with recruitment improved since the last inspection.
Inspectors visited on 14 and 15 November 2017. The first day was unannounced. They spoke with people living in the home, staff and relatives. They observed care and checked care plans, staff files, training records and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and were treated kindly. Inspectors found good systems for medicines, staffing, risk management, training, activities and complaints.
The Safe rating improved from Requires Improvement at the previous inspection. Recruitment records now showed full employment histories and appropriate references. A new manager was in the process of applying to become registered with the CQC.
Improved recruitment checks
The home had addressed the previous weakness in recruitment records. Inspectors found full employment histories, explanations for gaps and references from previous healthcare employers.
“At this inspection we found there had been a marked improvement in the way the recruitment process was followed.” from the report
People felt safe
People said they felt safe in the home. Staff had safeguarding training and knew how to recognise and report abuse.
“People were protected from abuse because staff knew how to recognise and report abuse.” from the report
Kind and respectful care
Staff supported people with patience, privacy and dignity. People were involved in choices about their care and daily lives.
“People said they received support from staff who were always, "Polite and kind.” from the report
Personalised support and activities
Care plans reflected people's needs and preferences. People could take part in group activities or receive one-to-one engagement if they preferred.
“People continued to receive care that was responsive to their needs and personalised to their wishes and preferences.” from the report
Good oversight
The home used audits, meetings and feedback to monitor care and make improvements. Staff were supported through training and supervision.
“There was a quality assurance system in place to monitor care and plan on-going improvements.” from the report
Food temperature
minorOne person told inspectors that food was always cold because heated plates were not used. Inspectors fed this back to the manager.
“However one person said it was always cold as staff did not use heated plates.” from the report
Manager registration pending
minorThe manager in post was experienced, but their application to become registered with the CQC had not yet been completed at the time of the inspection.
“the new manager was in the process of submitting their application to be registered with the Care Quality Commission (CQC).” from the report
- 01What happened with the new manager's application to become registered with the CQC?
- 02How do you now check applicants' full employment histories and references?
- 03How do you check that meals are served at a suitable temperature?
- 04How many staff are usually on duty for my relative's level of need?
- 05How are care plans updated when a person's needs or preferences change?
This was a two-day inspection covering all five CQC areas, with the first day unannounced and the second day announced; inspectors spoke with 10 people, five staff and four relatives and reviewed five care plans and three staff files. This explanation was written from the published report of 18 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Maple House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 4 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.