CQC report explained · a residential care home
What the CQC found at Maple Dene
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People had risk assessments and there were enough staff to meet their needs. Medicine records were completed correctly, although some opened creams had not been dated.
- Effective?
- Good
- Staff had training and support, and people were helped with food, drink and healthcare. The home followed the principles of the Mental Capacity Act.
- Caring?
- Good
- Inspectors found kind and compassionate care. Staff respected privacy and dignity, involved people in decisions and encouraged independence.
- Responsive?
- Good
- Care plans reflected people's preferences and were reviewed. People had access to activities, accessible information, religious support and a complaints process.
- Well-led?
- Good
- There was a registered manager and systems for checking the quality of care. People, relatives and staff were asked for feedback, and action plans were used to address improvements.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and person-centred care, with only minor improvements needed to medicine cream records and food choices.
This was an unannounced, comprehensive inspection on 12 December 2018. Inspectors spoke with people living in the home, relatives, staff and a visiting health professional. They also observed care and checked care records, medicines, staff files, training, complaints and safety checks.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe recruitment, suitable risk assessments and safe medicine administration. They also found that people received appropriate healthcare, food and activities.
Care was described as kind and compassionate. People were involved in decisions, supported to remain independent and encouraged to keep relationships and community links. The home had a clear complaints process and managers used checks to identify and address shortfalls.
The rating was unchanged from the previous inspection on 27 April 2016. Inspectors found no serious risks or concerns. They did note that some opened creams were not dated and one person felt the menu could be better.
Kind and compassionate care
Inspectors saw staff treating people warmly and patiently. Care was based on each person's individual needs and preferences.
“The staff provided an outstanding level of care which was based on each individual.” from the report
Safe staffing and medicines
There were enough staff with suitable skills and experience. Medicine administration records were completed correctly and medicines were checked through regular audits.
“People were supported by sufficient numbers of staff who had the right mix of experience and skills.” from the report
Choice and independence
People were involved in decisions about their care and the home. Staff encouraged people to do what they could for themselves.
“People were actively encouraged to maintain their independence.” from the report
Activities and community links
People could take part in activities, follow religious and cultural interests, use technology to contact family and stay connected with the local community.
“There were regular newsletters and information which was delivered within in the home so people knew what was happening in the area including events they wanted to participate in.” from the report
Opened creams were not always dated
needs fixingSome creams kept in people's rooms had not been dated when opened. The deputy manager agreed to make sure this was done.
“However, these had not always been dated when opened.” from the report
Some dissatisfaction with the menu
minorFood choices were available and special diets were supported, but one person said the menu was limited and could be better.
“Another person mentioned, "The menu is limited. The food could be much better.” from the report
- 01How do you make sure every opened cream is dated and checked?
- 02How do residents influence the menu, and what changes have been made in response to comments about food?
- 03How often are care plans reviewed, and how quickly are they changed when someone's needs or preferences change?
- 04What activities are available seven days a week, and how are they matched to my relative's interests and abilities?
- 05How are relatives involved in care decisions, reviews and end-of-life wishes when the resident wants their support?
This was an unannounced comprehensive inspection covering all five key questions, and the previous Good ratings were reviewed rather than carried over. This explanation was written from the published report of 23 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Maple Dene
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- February 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
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“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.