CQC report explained · a residential care home
What the CQC found at Mansgrove Farm House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were assessed and reviewed, staffing levels were checked, and medicines were managed safely. Inspectors noted one staff member was not wearing a mask on arrival, so PPE use was not fully assured.
- Effective?
- Good
- Staff had relevant training and inductions, including agency staff. People were supported with food, healthcare, their environment and decisions about their care.
- Caring?
- Good
- Staff knew people well and were observed treating them with kindness, respect and compassion. People were involved in decisions and supported to maintain their independence.
- Responsive?
- Good
- Care plans were personalised and reflected people's needs, preferences and communication methods. People were supported to take part in activities, maintain relationships and access the community.
- Well-led?
- Good
- Inspectors found positive leadership, teamwork and quality monitoring. Managers worked with families and healthcare professionals and acted on feedback.
What inspectors found, January 2022
Mansgrove Farm House rated Good; inspectors found safe, kind and person-centred care, with one PPE concern.
This was the first inspection since the home registered in June 2020. One inspector visited on 21 December 2021 and carried out inspection activity until 10 January 2022. They spoke with three people, five staff and a manager, reviewed two care records, and checked training and quality records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that risks, medicines, staffing and infection control were generally managed well. Staff supported people with their health, food, communication, independence, relationships and activities.
Inspectors saw kind and respectful care. Care plans reflected people's individual needs and choices, and people were supported to take part in activities and use the community. One staff member was not wearing a mask when the inspector arrived, so the inspectors were only somewhat assured that PPE was being used safely.
Balancing safety and independence
Risks were assessed and managed in a way that supported people's safety without unnecessarily limiting their independence.
“Risks were identified and managed in a way that balanced people's safety and independence.” from the report
Personalised care
Care plans described people's individual needs, preferences and the support they wanted. Staff understood how anxiety affected people and how to respond.
“People's care plans were personalised to reflect their specific needs, how they wanted to be supported and what was important to them.” from the report
Kind and respectful staff
Inspectors saw positive relationships between people and staff. Staff promoted dignity, privacy and independence.
“Staff were observed treating people with kindness, respect and compassion.” from the report
Community involvement
People were supported to follow their interests, visit local places, attend day centres and keep in touch with family and friends.
“People were supported to follow their interests and take part in activities both inside and outside the home.” from the report
Positive management
Managers monitored the quality of care, kept training under review and worked with families and healthcare professionals.
“There were systems in place to monitor the quality of the service.” from the report
PPE was not always used correctly
needs fixingOne staff member was seen not wearing a mask when the inspector arrived. This was discussed with the team leader, who said it would be addressed.
“We were somewhat assured that the provider was using PPE effectively and safely.” from the report
- 01What action was taken after a staff member was seen not wearing a mask?
- 02How do you check that all staff, including agency staff, follow PPE and infection control guidance?
- 03How will you continue to review people's risks while supporting their independence?
- 04How are families involved in reviewing care plans and keeping up to date with changes?
- 05How do you make sure staff training and medicines competencies remain up to date?
This was the first inspection of the newly registered home and covered all five key questions, including infection prevention and control; the inspector spoke with three people and reviewed two care records. This explanation was written from the published report of 20 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Mansgrove Farm House
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2020
Registered with the Care Quality Commission on 11 June 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 83 can care for a couple. 12 years' experience on average.
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