CQC report explained · a residential care home
What the CQC found at Mansard House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Outstanding
- Inspectors found strong safeguarding, risk management, emergency planning and medicines systems. Staffing was flexible and based on people's needs.
- Effective?
- Outstanding
- People were supported with nutrition, healthcare, recovery goals and independent living skills. Staff had extensive training and worked closely with health professionals.
- Caring?
- Outstanding
- Inspectors saw kind, respectful and person-centred care. People were supported to maintain dignity, privacy, choice and independence.
- Responsive?
- Outstanding
- Care plans were detailed and tailored to each person. Support included activities, family relationships, education, work, community access and recovery planning.
- Well-led?
- Outstanding
- Inspectors found clear values, committed staff and strong leadership. The home used feedback, training and review systems to keep improving.
What inspectors found, April 2018
Rated Outstanding; inspectors found exceptionally safe, caring and personalised support, with strong progress towards independence.
The inspection was unannounced and took place on 15 February 2018. Inspectors spoke with eight of the ten people living at the home, staff and community professionals. They looked at care files, medicines records, staff records, the building and day-to-day care.
The home was rated Outstanding overall. It was also rated Outstanding in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found robust recruitment, detailed care plans, well-trained staff and safe medicines systems.
People were involved in decisions about their lives, meals, activities and care. The home supported people to build confidence, learn daily living skills and prepare for more independent living. The report says the previous overall rating was Good in June 2015, with Responsive rated Outstanding.
Personalised support
Care and risk plans were detailed and gave staff clear guidance about each person's needs and goals.
“Support plans we saw were extremely well written, person centred documents.” from the report
Safety and medicines
The home had trained staff, detailed risk assessments and regular medicines checks. People could work towards managing their own medicines.
“People received their medicines in a safe manner.” from the report
Kind and respectful care
People were treated with dignity and kindness. Inspectors saw staff who were patient, friendly and sensitive.
“We observed staff approached people in a kind, patient and sensitive way.” from the report
Building independence
People were supported to plan meals, shop, cook, travel, work, study and prepare for moving into their own homes.
“Everyone who lived at the home had some form of work or were undertaking some type of education” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess whether my relative's mental health needs and risks match the support available here?
- 02How would my relative be supported to manage their own medicines, and what checks would be in place at each stage?
- 03How would you involve my relative in writing and reviewing their care and recovery plan?
- 04What opportunities would my relative have for education, work, activities, family contact and independent living skills?
- 05Nursing care is not provided here. What would happen if my relative later needed nursing support?
This was an unannounced inspection covering all five quality areas, with the overall rating and all five individual ratings assessed at this inspection. This explanation was written from the published report of 24 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Mansard House
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- April 2018Outstandingcurrent ratingup from GoodSafe: OutstandingEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- June 2014Inspected but not rated
- October 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.