CQC report explained · a residential care home
What the CQC found at Manorfield Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas remaining Good.
Inspectors carried out an unannounced comprehensive inspection on 29 January 2019. The report also gives the inspection visit date as 28 January 2019. They spoke with people living in the home, eight staff and four relatives. They observed care and checked the building, care plans, medicines records and quality checks.
The inspectors found that people were safe and that there were enough staff to meet their needs. Medicines were administered safely, risks were assessed, and staff knew how to respond to possible abuse or changes in people's health.
Care was described as kind, respectful and based on people's individual wishes. Care plans included people's communication needs, routines, history, culture and end of life wishes. People had access to healthcare, food and drink suited to their needs, activities and a complaints process.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home was also rated Good at the previous inspection in August 2016, and the report says there was no evidence of serious risks or concerns.
Safe medicines and risk management
Medicines were administered by trained staff, with records and audits in place. Risks such as falls, choking and skin damage were assessed and managed.
“People continued to receive their medicines safely from staff who had completed medication training.” from the report
Kind and respectful care
Inspectors saw staff treating people with patience, kindness and understanding. Privacy, dignity and personal choices were respected.
“We observed staff treated people with patience, kindness and understanding.” from the report
Personalised support
Care plans included people's preferred routines, communication needs, history and cultural, religious and spiritual needs. Staff adapted how they communicated with people.
“People's care records were person-centred and held detailed information on how each person wanted their needs to be met in line with their wishes and preferences.” from the report
Activities and complaints
People could take part in different activities, including music, visits and outings. The report says complaints had been investigated and answered.
“Where complaints had been made, records showed they had been fully investigated and responded to.” from the report
Clear oversight
Management used audits and other checks to monitor care, safety and quality. People and staff described management as approachable.
“The registered manager provided clear leadership and governance; ensuring the service was overseen.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and support my relative's communication needs, especially if they cannot express themselves verbally?
- 02How will you manage my relative's specific risks, such as falls, choking or skin damage, and how often will these assessments be reviewed?
- 03How will you make sure medicines prescribed to be taken when required are given appropriately and recorded?
- 04How will my relative and our family be involved in care plan reviews and decisions about end of life care?
- 05What activities and communication formats would be available to match my relative's interests and abilities?
This was an unannounced comprehensive inspection covering all five CQC questions, and the report says all five ratings remained Good from the previous inspection in August 2016. This explanation was written from the published report of 16 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Manorfield Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- September 2013
Registered with the Care Quality Commission on 4 September 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.